{"id":31423,"date":"2018-02-06T16:00:03","date_gmt":"2018-02-06T16:00:03","guid":{"rendered":"https:\/\/caseyfamilyv2.wpengine.com\/what-are-the-elements-of-an-effective-hotline-system-3\/"},"modified":"2026-03-31T23:22:27","modified_gmt":"2026-03-31T23:22:27","slug":"cuales-son-los-elementos-de-un-sistema-de-linea-directa-eficaz","status":"publish","type":"post","link":"https:\/\/www.casey.org\/es\/what-are-the-elements-of-an-effective-hotline-system\/","title":{"rendered":"\u00bfCu\u00e1les son los elementos de un sistema de l\u00ednea directa eficaz?"},"content":{"rendered":"<figure class=\"quote content-section light wp-block-quote backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n  <div class=\"basic-quote text-revolver\">\n <blockquote class=\"relative z-0\"><p>Hotline systems are the first point of contact between the public and the child protection agency.<span class=\"Apple-converted-space\">\u00a0\u00a0<\/span>The public has a reasonable expectation that children who come to the attention of the CPS agency will be safe from future harm. Having an in-depth understanding about the practice and underlying policies of an agency\u2019s hotline system is essential for any child protection agency leader. An effective hotline is responsive, timely, and consistent and must be designed to ensure that children who require investigation and\/or services are identified in a timely way. In addition, the foundation of successful hotlines includes staff who have a clear appreciation of the agency and community values around child safety and family strengths and a proven ability to demonstrate critical thinking and decision-making skills under challenging circumstances. This part of the child protection agency is easy to overlook, but doing so would be to the peril of a leader, her agency, and the community at large.<\/p>\n<\/blockquote>\n  <figcaption class=\"text-md text-right mt-9 font-sofiapro\"><cite>&mdash; David Sanders, PH.D., EVP of Systems Improvement, Casey Family Programs<\/cite><\/figcaption>\n  <\/div>\n\n  <\/div>\n<\/figure>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\">Hotline systems serve as a crucial point of contact for people reporting child maltreatment and can support valid and reliable decision-making at the point of screening reports of child abuse and neglect. However, careful design and planning is essential to ensure that this entry point into the child welfare system is efficient as well as meaningful. This document:<\/p>\n<ul class=\"wp-block-list\">\n<li>describes the value of an effective hotline;<\/li>\n<li>provides jurisdictional examples;<\/li>\n<li>describes common elements of effective hotline systems; and<\/li>\n<li>provides information about the research base for these common elements.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>The value of an effective hotline<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\">Hotline decisions are the point of entry for family involvement in the child welfare system and therefore impact the safety, permanency, and well-being of vulnerable children. Getting the screening decision right \u2014 whether to screen a case in or out of the system \u2014 is one of the most important functions of a child protection agency.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\"><span class=\"s1\">If a referral is incorrectly screened in, the child and family are subjected to needless investigations, potential court and law enforcement involvement, and even unnecessary removals of the child from the home. Incorrect screen-in decisions also burden the workload of every unit in the system that subsequently encounters the child and his or her family. When referrals are incorrectly screened out, however, opportunities to help children and families are lost, potentially resulting in continuing, even fatal, harm to children.<\/span><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\">By installing and refining effective hotline elements, child protection agencies are better able to ensure that the right families receive the right interventions at the right time and, thereby, that the overall system functions more effectively and efficiently.<\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Common elements of effective hotline systems<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph {\"className\":\"p2\"} --><\/p>\n<p class=\"p2\">Hotline elements support valid and reliable decision-making at the point of screening reports of child abuse and neglect. They include:<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\"><b><span class=\"s1\">Consistent and timely response<\/span><\/b><sup><a href=\"#footnotes\">1<\/a>,<a href=\"#footnotes\">2<\/a><br \/>\n<\/sup>Hotline systems often operate 24 hours per day, seven days per week. It is vital that the system is sufficiently staffed so that reports of child maltreatment are answered quickly and processed efficiently. Agencies must monitor workload levels in real time and adjust hotline staffing levels whenever necessary to ensure sufficient staffing and oversight. Texas, for example, uses predictive analytics software to ensure adequate staffing during peak call times. In Washington, D.C., supervisors monitor efficiencies, such as how many calls are waiting to be answered at any given time.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph {\"className\":\"p2\"} --><\/p>\n<p class=\"p2\"><span class=\"s1\">Intake systems can be decentralized or centralized: in decentralized systems, reports of child maltreatment are typically made to local or regional child welfare offices. In centralized intake systems, reports of child maltreatment are processed through a centralized hotline that receives all referrals for the entire jurisdiction.<\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph {\"className\":\"p2\"} --><\/p>\n<p class=\"p2\"><span class=\"s1\">States that switch to centralized intake systems typically do so to deliver greater consistency and accountability in screening decisions. Most centralized systems include staff dedicated solely to screening hotline calls and centralized administrative functions for these staff, including standardized training, standardized decision\u00a0<\/span><span class=\"s1\">tools, and quality monitoring processes. <\/span><\/p>\n<p><!-- \/wp:paragraph --><\/p>\n<p><!-- wp:paragraph {\"className\":\"p2\"} --><\/p>\n<p class=\"p2\"><span class=\"s1\">Centralized intake systems can also support implementation of large-scale policy and practice changes in a more consistent and timely manner. Decentralized systems are also effective, but issues related to consistency and accountability need further attention.<\/span><\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text 3060 is-style-3060 wp-block-fresh-text backgrounds-and-margins-aware-block back-warm-ceramic margin-top margin-bottom padding-top padding-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Effective hotline elements<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><ul>\n<li class=\"p1\">Consistent and timely response<\/li>\n<li class=\"p1\">Clear policy guidance<\/li>\n<li class=\"p1\">Reliable decision-making processes<\/li>\n<li class=\"p1\">Skilled workforce<\/li>\n<li class=\"p1\">Continuous quality improvement<\/li>\n<\/ul>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\"><b><span class=\"s1\">Clear policy guidance<\/span><\/b><sup><a href=\"#footnotes\">2<\/a>,<a href=\"#footnotes\">3<\/a><br \/>\n<\/sup><span class=\"s1\">Many hotlines have a complex web of policy guidance, developed as new policies were added on top of existing regulations over the course of many years. This can make it difficult for screeners to make consistent decisions. Providing clear policy guidance, including concrete definitions of abuse and neglect, facilitates more accurate and consistent screening decisions. Standardized decision tools, such as the Screening and Response Priority Tool (SCRPT) used in New Jersey and Washington, can help front-line staff in making screening decisions by guiding them through a simple, structured process. Such intake tools are most helpful to screeners when the tools are integrated with current policy through a child welfare information system, ensuring that the decision-making guidance is clear and straightforward.<\/span><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\"><b><span class=\"s1\">Reliable Decision-Making Processes<br \/>\n<\/span><\/b><span class=\"s1\">Human beings are vulnerable to biases and mental shortcuts in decision-making, which can lead to systematic errors in predictable (and therefore preventable) ways.<a href=\"#footnotes\"><sup>4<\/sup><\/a> Training hotline staff to understand how mental shortcuts can bias their decision-making allows them to avoid many common decision errors. Some jurisdictions use team decision-making processes to reduce individual bias through shared burden and accountability, based on the assumption that \u201cno one of us makes decisions better than all of us together.\u201d<a href=\"#footnotes\"><sup>5<\/sup><\/a> In Colorado, each county operates its own intake system, but all counties use the RED team model to <i>review, evaluate, and direct<\/i> all allegations of child maltreatment, except for those that require an immediate response. In this model, a rotating four-person team determines whether reports should be screened in or out, and the response time for screened-in reports. In counties that have Differential Response and\/or prevention programs, the RED team also assesses the appropriateness of a report for either of those tracks.<\/span><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\"><b><span class=\"s1\">Skilled workforce<\/span><\/b><sup><a href=\"#footnotes\">1<\/a>,<a href=\"#footnotes\">2<\/a>,<a href=\"#footnotes\">3<\/a>,<a href=\"#footnotes\">4<\/a><br \/>\n<\/sup><span class=\"s1\">The overall effectiveness of hotline decision-making depends heavily on the stability and skill of the workforce. Many experts have noted the importance of staffing the hotline with the most skilled and experienced staff, as later system involvement for the family depends on making the right decisions about complicated issues at the point of screening. In Washington state, child welfare experience is a prerequisite for hire as an intake screener, and most new intake screeners are internal staff transfers. Staff also need regular opportunities for skill development through training, coaching, and clinical supervision. New Jersey\u2019s new intake screener training includes coaching and mentoring, and Tennessee provides brief 30-minute trainings as part of each unit\u2019s monthly team meeting, in addition to optional training opportunities offered throughout the year for ongoing professional development.<\/span><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph {\"className\":\"p1\"} --><\/p>\n<p class=\"p1\"><b><span class=\"s1\">Continuous quality improvements<br \/>\n<\/span><\/b>Continuous quality improvement (CQI) is a problem-solving process that builds on organizational data to improve outcomes for children and families. CQI often includes stages such as identifying problems, hypothesizing causes, developing and testing solutions, and then making decisions about future investments based on the results of those tests.<a href=\"#footnotes\"><sup>6<\/sup><\/a><sup>,<\/sup><a href=\"#footnotes\"><sup>7<\/sup><\/a> For a hotline, CQI is vital to ensuring that staff are engaging callers effectively, gathering all of the information needed to make an appropriate decision, and documenting the information and decision-making process appropriately. In Florida, the Department of Children and Families Quality Assurance (QA) unit provides real-time and post-report QA reviews of telephone interviewing and assessment skills as well as written intake narratives.<a href=\"#footnotes\"><sup>8<\/sup><\/a> QA findings are then used to refine established training processes. The QA unit also uses inter-rater reliability tests to ensure that screening decisions are consistent across all hotline staff.<\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>What does the research say?<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph {\"className\":\"p2\"} --><\/p>\n<p class=\"p2\">Evidence of effectiveness for each of the hotline elements varies. One study reported that hotline managers around the country believe centralized intake systems produce greater levels of consistency and accountability in screening decisions compared to local intake systems.<a href=\"#footnotes\"><sup>1<\/sup><\/a><sup>,<\/sup><a href=\"#footnotes\"><sup>9<\/sup><\/a> In another study, nearly all (94%) of states with centralized intake reported that consistency, accuracy, or efficiency were important benefits of the system.<a href=\"#footnotes\"><sup>10<\/sup><\/a> While states with centralized systems may have longer response times for investigating referrals, they may also identify more cases and confirm more victims than local intake systems. Centralized systems tend to have a higher percentage of referrals that are screened in and a lower percentage of referrals that are screened out. Several states reported improvement in caseworkers\u2019 dedication and availability, as well as the quality of their work, under centralized hotline systems.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph {\"className\":\"p2\"} --><\/p>\n<p class=\"p2\">Actuarial risk assessment tools, such as the Structured Decision Making (SDM) Risk Assessment or other models, have been demonstrated to classify cases to different risk levels more accurately than consensus-based models.<a href=\"#footnotes\"><sup>11<\/sup><\/a><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph {\"className\":\"p2\"} --><\/p>\n<p class=\"p2\"><span class=\"s1\">Outcome data on collaborative decision-making is limited, but at least one evaluation of the RED Team approach in Olmsted County, Minnesota, found that less than 2 percent of reports initially assigned to the differential response track were later switched to an investigative response, providing some evidence that the overwhelming majority of hotline decisions were made accurately.<a href=\"#footnotes\"><sup>12<\/sup> <\/a><\/span><\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"qff_disclaimer align wp-block-disclaimer content-section\">\n <div class=\"container mx-auto px-0 md:px-5\">\n <div class=\"qff_disclaimer__wrapper text-salt-box text-xs font-sofiapro border-t-2 border-spring-wood\">\n <p>Casey Family Programs consults with individuals and teams across the country to compile research, experiences, and insights about approaches that can safely reduce the need for foster care and ensure the well-being of children and families. We share this information broadly to help child welfare leaders and their partners tackle similar issues in their own communities. For questions about this resource, or if you have other child welfare information needs, please email <a href=\"mailto:kmresources@casey.org\">kmresources@casey.org<\/a>.<\/p>\n\n <\/div>\n <\/div>\n<\/div>\n\n\n\n<div id=\"footnotes\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<div class=\"footnote wp-block-footnote\">\n  <div class=\"container mx-auto px-5 text-3xs text-black-currant\">\n    <p class=\"p1 note\">1 Casey Family Programs (2011). <em>Centralized Intake Systems<\/em>. Seattle WA: Casey Family Programs.<br \/>\n2 Conversation with Paul Buehler, Senior Director of Child and Family Services, Casey Family Programs, October 16, 2016.<br \/>\n3 Conversation with Raelene Freitag, Director of Children\u2019s Research Center, November 8, 2016.<br \/>\n4 Tversky, A. and Kahneman, D. (1974). Judgment under Uncertainty: Heuristics and Biases. <em>Science<\/em>, 185: 1124-1131.<br \/>\n5 Casey Family Programs (2012). <em>Shared Learning Collaborative on Differential Response<\/em>. Seattle, WA: Casey Family Programs.<br \/>\n6 Wulczyn, F., Alpert, L., Orlebeke, B., and Haight, J. (2014). <em>Principles, language, and shared meaning: Toward a common understanding of CQI in child welfare<\/em>. Chicago: Chapin Hall at the University of Chicago. Retrieved from <a href=\"https:\/\/www.chapinhall.org\/research\/report\/principles-language-and-share-meaning-toward-common-understanding-cqi-child-welfare\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/fcda.chapinhall.org\/wp-content\/uploads\/2014\/07\/2014-07-principles-language-and-shared-meaning_toward-a-common-understanding-of-cqi-in-child-welfare.pdf<\/a><br \/>\n7 U.S. Department of Health and Human Services, Administration for Children and Families, Children\u2019s Bureau. (2012). <em>Information memorandum: Establishing and maintaining continuous quality improvement (CQI) systems in state child welfare agencies<\/em> (ACYF-CB-IM-12-07). Retrieved from <a href=\"https:\/\/www.acf.hhs.gov\/sites\/default\/files\/documents\/cb\/im1207.pdf\" target=\"_blank\" rel=\"noopener\">https:\/\/www.acf.hhs.gov\/sites\/default\/files\/documents\/cb\/im1207.pdf<\/a><br \/>\n8 Casey Family Programs (2014). <em>Assessment of Santa Clara County\u2019s Child Abuse and Neglect Center<\/em> [Internal report]. Seattle, WA: Casey Family Programs.<br \/>\n9 Casey Family Programs (2009). <em>The use of statewide centralized intake systems for the reporting of child maltreatment.<\/em> Seattle, WA: Casey Family Programs.<br \/>\nCasey Family Programs (2011). <em>Centralized Intake Systems<\/em>. Seattle WA: Casey Family Programs.<br \/>\n10 Holland, S., Glass, L., Clearfield, E., Jenkins, J., and Stevens, C. (2014). <em>Answering the call: How states process reports of child abuse and neglect<\/em>. Austin, TX: Morningside Research and Consulting Inc. Retrieved from https:\/\/www.morningsideresearch.com\/wp\/wp-content\/uploads\/2014\/07\/StateWideIntake_FINALR2_07_15_14.pdf<br \/>\n11 Baird, C., &amp; Wagner, D. (2000). <a href=\"https:\/\/www.researchgate.net\/publication\/237677313_Differential_Response_in_Child_Protection_Selecting_a_Pathway\">The relative validity of actuarial- and consensus-based risk assessment systems.<\/a> <em>Children and Youth Services Review<\/em>, 22, 839\u2013871.<br \/>\n12 See page 44 in: Sawyer, R., and Lohrbach, S. (2005). Differential response in child protection: Selecting a pathway. <em>Protecting Children<\/em>, 20(2\u20133), 44\u201353.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\n\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><script>\nvar gform;gform||(document.addEventListener(\"gform_main_scripts_loaded\",function(){gform.scriptsLoaded=!0}),document.addEventListener(\"gform\/theme\/scripts_loaded\",function(){gform.themeScriptsLoaded=!0}),window.addEventListener(\"DOMContentLoaded\",function(){gform.domLoaded=!0}),gform={domLoaded:!1,scriptsLoaded:!1,themeScriptsLoaded:!1,isFormEditor:()=>\"function\"==typeof InitializeEditor,callIfLoaded:function(o){return!(!gform.domLoaded||!gform.scriptsLoaded||!gform.themeScriptsLoaded&&!gform.isFormEditor()||(gform.isFormEditor()&&console.warn(\"The use of gform.initializeOnLoaded() is deprecated in the form editor context and will be removed in Gravity Forms 3.1.\"),o(),0))},initializeOnLoaded:function(o){gform.callIfLoaded(o)||(document.addEventListener(\"gform_main_scripts_loaded\",()=>{gform.scriptsLoaded=!0,gform.callIfLoaded(o)}),document.addEventListener(\"gform\/theme\/scripts_loaded\",()=>{gform.themeScriptsLoaded=!0,gform.callIfLoaded(o)}),window.addEventListener(\"DOMContentLoaded\",()=>{gform.domLoaded=!0,gform.callIfLoaded(o)}))},hooks:{action:{},filter:{}},addAction:function(o,r,e,t){gform.addHook(\"action\",o,r,e,t)},addFilter:function(o,r,e,t){gform.addHook(\"filter\",o,r,e,t)},doAction:function(o){gform.doHook(\"action\",o,arguments)},applyFilters:function(o){return gform.doHook(\"filter\",o,arguments)},removeAction:function(o,r){gform.removeHook(\"action\",o,r)},removeFilter:function(o,r,e){gform.removeHook(\"filter\",o,r,e)},addHook:function(o,r,e,t,n){null==gform.hooks[o][r]&&(gform.hooks[o][r]=[]);var d=gform.hooks[o][r];null==n&&(n=r+\"_\"+d.length),gform.hooks[o][r].push({tag:n,callable:e,priority:t=null==t?10:t})},doHook:function(r,o,e){var t;if(e=Array.prototype.slice.call(e,1),null!=gform.hooks[r][o]&&((o=gform.hooks[r][o]).sort(function(o,r){return o.priority-r.priority}),o.forEach(function(o){\"function\"!=typeof(t=o.callable)&&(t=window[t]),\"action\"==r?t.apply(null,e):e[0]=t.apply(null,e)})),\"filter\"==r)return e[0]},removeHook:function(o,r,t,n){var e;null!=gform.hooks[o][r]&&(e=(e=gform.hooks[o][r]).filter(function(o,r,e){return!!(null!=n&&n!=o.tag||null!=t&&t!=o.priority)}),gform.hooks[o][r]=e)}});\n<\/script>\n\n                <div class='gf_browser_gecko gform_wrapper gform_legacy_markup_wrapper gform-theme--no-framework' data-form-theme='legacy' data-form-index='0' id='gform_wrapper_5' style='display:none'><div id='gf_5' class='gform_anchor' tabindex='-1'><\/div><form method='post' enctype='multipart\/form-data' target='gform_ajax_frame_5' id='gform_5'  action='\/es\/wp-json\/wp\/v2\/posts\/31423#gf_5' data-formid='5' novalidate>\n                        <div class='gform-body gform_body'><ul id='gform_fields_5' class='gform_fields top_label form_sublabel_below description_below validation_below'><li id=\"field_5_11\" class=\"gfield gfield--type-honeypot gform_validation_container field_sublabel_below gfield--has-description field_description_below field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_11'><span class='gform-field-label__text'>Comments<\/span><\/label><div class='ginput_container'><input name='input_11' id='input_5_11' type='text' value='' autocomplete='new-password'\/><\/div><div class='gfield_description' id='gfield_description_5_11'>This field is for validation purposes and should be left unchanged.<\/div><\/li><li id=\"field_5_1\" class=\"gfield gfield--type-radio gfield--type-choice field_sublabel_below gfield--has-description field_description_above hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><label class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Was this page useful?<\/span><\/label><div class='gfield_description' id='gfield_description_5_1'><h5>Was this page useful?<\/h5><\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_5_1'>\n\t\t\t<li class='gchoice gchoice_5_1_0'>\n\t\t\t\t<input name='input_1' type='radio' value='Yes'  id='choice_5_1_0'    \/>\n\t\t\t\t<label for='choice_5_1_0' id='label_5_1_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_1_1'>\n\t\t\t\t<input name='input_1' type='radio' value='No'  id='choice_5_1_1'    \/>\n\t\t\t\t<label for='choice_5_1_1' id='label_5_1_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_5_2\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--has-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_2'><span class='gform-field-label__text'>What can we do to improve it?<\/span><\/label><div class='gfield_description' id='gfield_description_5_2'><h5>What can we do to improve it?<\/h5><\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_2' id='input_5_2' class='textarea medium'  aria-describedby=\"gfield_description_5_2\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_5_3\" class=\"gfield gfield--type-textarea field_sublabel_below gfield--has-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_3'><span class='gform-field-label__text'>What did you like about it?<\/span><\/label><div class='gfield_description' id='gfield_description_5_3'><h5>What did you like about it?<\/h5><\/div><div class='ginput_container ginput_container_textarea'><textarea name='input_3' id='input_5_3' class='textarea medium'  aria-describedby=\"gfield_description_5_3\"    aria-invalid=\"false\"   rows='10' cols='50'><\/textarea><\/div><\/li><li id=\"field_5_4\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--has-description field_description_above hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><label class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Are you willing to tell us your role\/affiliation so we can learn more about our readers?<\/span><\/label><div class='gfield_description' id='gfield_description_5_4'><h5> Are you willing to tell us your role\/affiliation so we can learn more about our readers?<\/h5><\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_5_4'>\n\t\t\t<li class='gchoice gchoice_5_4_0'>\n\t\t\t\t<input name='input_4' type='radio' value='Yes'  id='choice_5_4_0'    \/>\n\t\t\t\t<label for='choice_5_4_0' id='label_5_4_0' class='gform-field-label gform-field-label--type-inline'>Yes<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_4_1'>\n\t\t\t\t<input name='input_4' type='radio' value='No'  id='choice_5_4_1'    \/>\n\t\t\t\t<label for='choice_5_4_1' id='label_5_4_1' class='gform-field-label gform-field-label--type-inline'>No<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_5_9\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--has-description field_description_above hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><label class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Select which best describes your role\/affiliation<\/span><\/label><div class='gfield_description' id='gfield_description_5_9'><h5>Select which best describes your role\/affiliation<\/h5><\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_5_9'>\n\t\t\t<li class='gchoice gchoice_5_9_0'>\n\t\t\t\t<input name='input_9' type='radio' value='Staff at a child welfare agency or provider organization'  id='choice_5_9_0'    \/>\n\t\t\t\t<label for='choice_5_9_0' id='label_5_9_0' class='gform-field-label gform-field-label--type-inline'>Staff at a child welfare agency or provider organization<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_1'>\n\t\t\t\t<input name='input_9' type='radio' value='Staff at an Indian Child Welfare agency'  id='choice_5_9_1'    \/>\n\t\t\t\t<label for='choice_5_9_1' id='label_5_9_1' class='gform-field-label gform-field-label--type-inline'>Staff at an Indian Child Welfare agency<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_2'>\n\t\t\t\t<input name='input_9' type='radio' value='Staff at a community, neighborhood, or other non-profit organization'  id='choice_5_9_2'    \/>\n\t\t\t\t<label for='choice_5_9_2' id='label_5_9_2' class='gform-field-label gform-field-label--type-inline'>Staff at a community, neighborhood, or other non-profit organization<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_3'>\n\t\t\t\t<input name='input_9' type='radio' value='Staff at a philanthropic or private foundation'  id='choice_5_9_3'    \/>\n\t\t\t\t<label for='choice_5_9_3' id='label_5_9_3' class='gform-field-label gform-field-label--type-inline'>Staff at a philanthropic or private foundation<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_4'>\n\t\t\t\t<input name='input_9' type='radio' value='Staff in a child welfare &quot;adjacent&quot; field (e.g., education, health care, criminal justice, etc.)'  id='choice_5_9_4'    \/>\n\t\t\t\t<label for='choice_5_9_4' id='label_5_9_4' class='gform-field-label gform-field-label--type-inline'>Staff in a child welfare &#8220;adjacent&#8221; field (e.g., education, health care, criminal justice, etc.)<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_5'>\n\t\t\t\t<input name='input_9' type='radio' value='Court personnel (e.g., Judge, attorney, etc.)'  id='choice_5_9_5'    \/>\n\t\t\t\t<label for='choice_5_9_5' id='label_5_9_5' class='gform-field-label gform-field-label--type-inline'>Court personnel (e.g., Judge, attorney, etc.)<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_6'>\n\t\t\t\t<input name='input_9' type='radio' value='Policymaker or legislative staffer'  id='choice_5_9_6'    \/>\n\t\t\t\t<label for='choice_5_9_6' id='label_5_9_6' class='gform-field-label gform-field-label--type-inline'>Policymaker or legislative staffer<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_7'>\n\t\t\t\t<input name='input_9' type='radio' value='Person who is directly involved with the child welfare system (e.g., parent, grandparent, foster\/resource parent, youth in care, etc.)'  id='choice_5_9_7'    \/>\n\t\t\t\t<label for='choice_5_9_7' id='label_5_9_7' class='gform-field-label gform-field-label--type-inline'>Person who is directly involved with the child welfare system (e.g., parent, grandparent, foster\/resource parent, youth in care, etc.)<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_9_8'>\n\t\t\t\t<input name='input_9' type='radio' value='Other'  id='choice_5_9_8'    \/>\n\t\t\t\t<label for='choice_5_9_8' id='label_5_9_8' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_5_8\" class=\"gfield gfield--type-radio gfield--type-choice gfield--width-full field_sublabel_below gfield--has-description field_description_above hidden_label field_validation_below gfield_visibility_visible gfield--choice-align-vertical\"  ><label class='gfield_label gform-field-label' ><span class='gform-field-label__text'>Are you in<\/span><\/label><div class='gfield_description' id='gfield_description_5_8'><h5>Are you in<\/h5><\/div><div class='ginput_container ginput_container_radio'><ul class='gfield_radio' id='input_5_8'>\n\t\t\t<li class='gchoice gchoice_5_8_0'>\n\t\t\t\t<input name='input_8' type='radio' value='direct practice'  id='choice_5_8_0'    \/>\n\t\t\t\t<label for='choice_5_8_0' id='label_5_8_0' class='gform-field-label gform-field-label--type-inline'>direct practice<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_8_1'>\n\t\t\t\t<input name='input_8' type='radio' value='senior leadership'  id='choice_5_8_1'    \/>\n\t\t\t\t<label for='choice_5_8_1' id='label_5_8_1' class='gform-field-label gform-field-label--type-inline'>senior leadership<\/label>\n\t\t\t<\/li>\n\t\t\t<li class='gchoice gchoice_5_8_2'>\n\t\t\t\t<input name='input_8' type='radio' value='Other'  id='choice_5_8_2'    \/>\n\t\t\t\t<label for='choice_5_8_2' id='label_5_8_2' class='gform-field-label gform-field-label--type-inline'>Other<\/label>\n\t\t\t<\/li><\/ul><\/div><\/li><li id=\"field_5_10\" class=\"gfield gfield--type-text gfield--width-full field_sublabel_below gfield--has-description field_description_above hidden_label field_validation_below gfield_visibility_visible\"  ><label class='gfield_label gform-field-label' for='input_5_10'><span class='gform-field-label__text'>My role\/affiliation is<\/span><\/label><div class='gfield_description' id='gfield_description_5_10'><h5>My role\/affiliation is<\/h5><\/div><div class='ginput_container ginput_container_text'><input name='input_10' id='input_5_10' type='text' value='' class='large'  aria-describedby=\"gfield_description_5_10\"    aria-invalid=\"false\"   \/><\/div><\/li><\/ul><\/div>\n        <div class='gform-footer gform_footer top_label'> <button type='submit' id='gform_submit_button_5' class='gform_button button' onclick='gform.submission.handleButtonClick(this);' data-submission-type='submit' >Submit<\/button> <input type='hidden' name='gform_ajax' value='form_id=5&amp;title=&amp;description=&amp;tabindex=0&amp;theme=legacy&amp;styles=[]&amp;hash=5bca2e210debe6f2e4848e7ed06ed207' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submission_method' data-js='gform_submission_method_5' value='iframe' \/>\n            <input type='hidden' class='gform_hidden' name='gform_theme' data-js='gform_theme_5' id='gform_theme_5' value='legacy' \/>\n            <input type='hidden' class='gform_hidden' name='gform_style_settings' data-js='gform_style_settings_5' id='gform_style_settings_5' value='[]' \/>\n            <input type='hidden' class='gform_hidden' name='is_submit_5' value='1' \/>\n            <input type='hidden' class='gform_hidden' name='gform_submit' value='5' \/>\n            \n            <input type='hidden' class='gform_hidden' name='gform_currency' data-currency='USD' value='hGRRnUng1fW+z\/6\/ktGaK0XARZYTuofTWQtNlplBNV3hSEjSaLRoqySp02M0O1FlnTrYEIYqvshBhErysQYGtD8oytAbup5RDqs+\/1KTu+nMAYI=' \/>\n            <input type='hidden' class='gform_hidden' name='gform_unique_id' value='' \/>\n            <input type='hidden' class='gform_hidden' name='state_5' value='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' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_target_page_number_5' id='gform_target_page_number_5' value='0' \/>\n            <input type='hidden' autocomplete='off' class='gform_hidden' name='gform_source_page_number_5' id='gform_source_page_number_5' value='1' \/>\n            <input type='hidden' name='gform_field_values' value='' \/>\n            \n        <\/div>\n                        <\/form>\n                        <\/div>\n\t\t                <iframe style='display:none;width:0px;height:0px;' src='about:blank' name='gform_ajax_frame_5' id='gform_ajax_frame_5' title='This iframe contains the logic required to handle Ajax powered Gravity Forms.'><\/iframe>\n\t\t                <script>\ngform.initializeOnLoaded( function() {jQuery('#gform_ajax_frame_5').on('load',function(){var contents = jQuery(this).contents().find('*').html();var is_postback = contents.indexOf('GF_AJAX_POSTBACK') >= 0;if(!is_postback){return;}var form_content = jQuery(this).contents().find('#gform_wrapper_5');var is_confirmation = jQuery(this).contents().find('#gform_confirmation_wrapper_5').length > 0;var is_redirect = contents.indexOf('gformRedirect(){') >= 0;var is_form = form_content.length > 0 && ! is_redirect && ! is_confirmation;var mt = parseInt(jQuery('html').css('margin-top'), 10) + parseInt(jQuery('body').css('margin-top'), 10) + 100;if(is_form){form_content.find('form').css('opacity', 0);jQuery('#gform_wrapper_5').html(form_content.html());if(form_content.hasClass('gform_validation_error')){jQuery('#gform_wrapper_5').addClass('gform_validation_error');} else {jQuery('#gform_wrapper_5').removeClass('gform_validation_error');}setTimeout( function() { \/* delay the scroll by 50 milliseconds to fix a bug in chrome *\/ jQuery(document).scrollTop(jQuery('#gform_wrapper_5').offset().top - mt); }, 50 );var current_page = jQuery('#gform_source_page_number_5').val();jQuery(document).trigger('gform_page_loaded', [5, current_page]);window['gf_submitting_5'] = false;}else if(!is_redirect){var confirmation_content = jQuery(this).contents().find('.GF_AJAX_POSTBACK').html();if(!confirmation_content){confirmation_content = contents;}jQuery('#gform_wrapper_5').replaceWith(confirmation_content);jQuery(document).scrollTop(jQuery('#gf_5').offset().top - mt);jQuery(document).trigger('gform_confirmation_loaded', [5]);window['gf_submitting_5'] = false;wp.a11y.speak(jQuery('#gform_confirmation_message_5').text());}else{jQuery('#gform_5').append(contents);if(window['gformRedirect']) {gformRedirect();}}jQuery(document).trigger(\"gform_pre_post_render\", [{ formId: \"5\", currentPage: \"current_page\", abort: function() { this.preventDefault(); } }]);        if (event && event.defaultPrevented) {                return;        }        const gformWrapperDiv = document.getElementById( \"gform_wrapper_5\" );        if ( gformWrapperDiv ) {            const visibilitySpan = document.createElement( \"span\" );            visibilitySpan.id = \"gform_visibility_test_5\";            gformWrapperDiv.insertAdjacentElement( \"afterend\", visibilitySpan );        }        const visibilityTestDiv = document.getElementById( \"gform_visibility_test_5\" );        let postRenderFired = false;        function triggerPostRender() {            if ( postRenderFired ) {                return;            }            postRenderFired = true;            gform.core.triggerPostRenderEvents( 5, current_page );            if ( visibilityTestDiv ) {                visibilityTestDiv.parentNode.removeChild( visibilityTestDiv );            }        }        function debounce( func, wait, immediate ) {            var timeout;            return function() {                var context = this, args = arguments;                var later = function() {                    timeout = null;                    if ( !immediate ) func.apply( context, args );                };                var callNow = immediate && !timeout;                clearTimeout( timeout );                timeout = setTimeout( later, wait );                if ( callNow ) func.apply( context, args );            };        }        const debouncedTriggerPostRender = debounce( function() {            triggerPostRender();        }, 200 );        if ( visibilityTestDiv && visibilityTestDiv.offsetParent === null ) {            const observer = new MutationObserver( ( mutations ) => {                mutations.forEach( ( mutation ) => {                    if ( mutation.type === 'attributes' && visibilityTestDiv.offsetParent !== null ) {                        debouncedTriggerPostRender();                        observer.disconnect();                    }                });            });            observer.observe( document.body, {                attributes: true,                childList: false,                subtree: true,                attributeFilter: [ 'style', 'class' ],            });        } else {            triggerPostRender();        }    } );} );\n<\/script>\n\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Los sistemas de l\u00edneas directas de atenci\u00f3n proporcionan el primer contacto entre el p\u00fablico y la agencia de protecci\u00f3n infantil; este informe breve sobre estrategias delinea los elementos clave.<\/p>","protected":false},"author":26,"featured_media":36365,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":true,"_searchwp_excluded":"","footnotes":"","_members_access_role":[],"_members_access_error":""},"categories":[276,278,265],"content_type":[205],"hidden-tags-misc":[],"audience":[317,498],"content_location":[329],"topic":[432,501,459],"class_list":["post-31423","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-data-resources","category-resource-allocation","category-support-effective-public-and-private-investments","content_type-brief","audience-child-welfare-leader","audience-social-worker-direct-practitioner","content_location-national","topic-hotline-investigation","topic-questions-from-the-field","topic-research"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v19.4 (Yoast SEO v28.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Effective child welfare hotline system - Casey Family Programs<\/title>\n<meta name=\"description\" content=\"Hotline systems provide the first contact between the public and the child protection agency; this strategy brief outlines key elements.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.casey.org\/es\/cuales-son-los-elementos-de-un-sistema-de-linea-directa-eficaz\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"What are the elements of an effective hotline system?\" \/>\n<meta property=\"og:description\" content=\"Hotline systems provide the first contact between the public and the child protection agency; this strategy brief outlines key elements.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.casey.org\/es\/cuales-son-los-elementos-de-un-sistema-de-linea-directa-eficaz\/\" \/>\n<meta property=\"og:site_name\" content=\"Casey Family Programs\" \/>\n<meta property=\"article:published_time\" content=\"2018-02-06T16:00:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-31T23:22:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.casey.org\/media\/SC_Facebook_Header.jpg\" \/>\n<meta name=\"author\" content=\"Casey Communications\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/www.casey.org\/media\/SC_Twitter_Header.jpg\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Casey Communications\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minuto\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/\"},\"author\":{\"name\":\"Casey Communications\",\"@id\":\"https:\\\/\\\/www.casey.org\\\/#\\\/schema\\\/person\\\/6ce7bdd412dcaa3bf11bc4795552771d\"},\"headline\":\"What are the elements of an effective hotline system?\",\"datePublished\":\"2018-02-06T16:00:03+00:00\",\"dateModified\":\"2026-03-31T23:22:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/\"},\"wordCount\":9,\"image\":{\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.casey.org\\\/wp-content\\\/uploads\\\/2018\\\/02\\\/iStock-2186975413-scaled-e1771976533111.jpg\",\"keywords\":[\"Child safety\",\"Hotline\",\"Innovative practice and programming\"],\"articleSection\":[\"Data resources\",\"Resource allocation\",\"Support effective public and private investments\"],\"inLanguage\":\"es\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/\",\"url\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/\",\"name\":\"Effective child welfare hotline system - Casey Family Programs\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.casey.org\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.casey.org\\\/wp-content\\\/uploads\\\/2018\\\/02\\\/iStock-2186975413-scaled-e1771976533111.jpg\",\"datePublished\":\"2018-02-06T16:00:03+00:00\",\"dateModified\":\"2026-03-31T23:22:27+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/www.casey.org\\\/#\\\/schema\\\/person\\\/6ce7bdd412dcaa3bf11bc4795552771d\"},\"description\":\"Hotline systems provide the first contact between the public and the child protection agency; this strategy brief outlines key elements.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.casey.org\\\/wp-content\\\/uploads\\\/2018\\\/02\\\/iStock-2186975413-scaled-e1771976533111.jpg\",\"contentUrl\":\"https:\\\/\\\/www.casey.org\\\/wp-content\\\/uploads\\\/2018\\\/02\\\/iStock-2186975413-scaled-e1771976533111.jpg\",\"width\":1200,\"height\":628,\"caption\":\"A smiling mother lifts her happy child in a sunny park, surrounded by lush green trees. The moment captures the joy and warmth of a family day outdoors.\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.casey.org\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"What are the elements of an effective hotline system?\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.casey.org\\\/#website\",\"url\":\"https:\\\/\\\/www.casey.org\\\/\",\"name\":\"Casey Family Programs\",\"description\":\"Safe Children, Strong Families, Supportive Communities\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.casey.org\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.casey.org\\\/#\\\/schema\\\/person\\\/6ce7bdd412dcaa3bf11bc4795552771d\",\"name\":\"Casey Communications\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e8b38c412bd3b36913e024d930700b858add8556210e127ee83b6b1b4cf37dcc?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e8b38c412bd3b36913e024d930700b858add8556210e127ee83b6b1b4cf37dcc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/e8b38c412bd3b36913e024d930700b858add8556210e127ee83b6b1b4cf37dcc?s=96&d=mm&r=g\",\"caption\":\"Casey Communications\"},\"url\":\"https:\\\/\\\/www.casey.org\\\/es\\\/author\\\/communicationscasey-org\\\/\"},{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\\\/\\\/www.casey.org\\\/what-are-the-elements-of-an-effective-hotline-system\\\/#local-main-organization-logo\",\"url\":\"\",\"contentUrl\":\"\",\"caption\":\"Casey Family Programs\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Sistema eficaz de la l\u00ednea directa de bienestar infantil - Casey Family Programs","description":"Los sistemas de l\u00edneas directas de atenci\u00f3n proporcionan el primer contacto entre el p\u00fablico y la agencia de protecci\u00f3n infantil; este informe breve sobre estrategias delinea los elementos clave.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.casey.org\/es\/cuales-son-los-elementos-de-un-sistema-de-linea-directa-eficaz\/","og_locale":"es_MX","og_type":"article","og_title":"What are the elements of an effective hotline system?","og_description":"Hotline systems provide the first contact between the public and the child protection agency; this strategy brief outlines key elements.","og_url":"https:\/\/www.casey.org\/es\/cuales-son-los-elementos-de-un-sistema-de-linea-directa-eficaz\/","og_site_name":"Casey Family Programs","article_published_time":"2018-02-06T16:00:03+00:00","article_modified_time":"2026-03-31T23:22:27+00:00","og_image":[{"url":"https:\/\/www.casey.org\/media\/SC_Facebook_Header.jpg","type":"","width":"","height":""}],"author":"Casey Communications","twitter_card":"summary_large_image","twitter_image":"https:\/\/www.casey.org\/media\/SC_Twitter_Header.jpg","twitter_misc":{"Written by":"Casey Communications","Est. reading time":"1 minuto"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/#article","isPartOf":{"@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/"},"author":{"name":"Casey Communications","@id":"https:\/\/www.casey.org\/#\/schema\/person\/6ce7bdd412dcaa3bf11bc4795552771d"},"headline":"What are the elements of an effective hotline system?","datePublished":"2018-02-06T16:00:03+00:00","dateModified":"2026-03-31T23:22:27+00:00","mainEntityOfPage":{"@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/"},"wordCount":9,"image":{"@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/#primaryimage"},"thumbnailUrl":"https:\/\/www.casey.org\/wp-content\/uploads\/2018\/02\/iStock-2186975413-scaled-e1771976533111.jpg","keywords":["Child safety","Hotline","Innovative practice and programming"],"articleSection":["Data resources","Resource allocation","Support effective public and private investments"],"inLanguage":"es"},{"@type":"WebPage","@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/","url":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/","name":"Sistema eficaz de la l\u00ednea directa de bienestar infantil - Casey Family Programs","isPartOf":{"@id":"https:\/\/www.casey.org\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/#primaryimage"},"image":{"@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/#primaryimage"},"thumbnailUrl":"https:\/\/www.casey.org\/wp-content\/uploads\/2018\/02\/iStock-2186975413-scaled-e1771976533111.jpg","datePublished":"2018-02-06T16:00:03+00:00","dateModified":"2026-03-31T23:22:27+00:00","author":{"@id":"https:\/\/www.casey.org\/#\/schema\/person\/6ce7bdd412dcaa3bf11bc4795552771d"},"description":"Los sistemas de l\u00edneas directas de atenci\u00f3n proporcionan el primer contacto entre el p\u00fablico y la agencia de protecci\u00f3n infantil; este informe breve sobre estrategias delinea los elementos clave.","breadcrumb":{"@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/"]}]},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/#primaryimage","url":"https:\/\/www.casey.org\/wp-content\/uploads\/2018\/02\/iStock-2186975413-scaled-e1771976533111.jpg","contentUrl":"https:\/\/www.casey.org\/wp-content\/uploads\/2018\/02\/iStock-2186975413-scaled-e1771976533111.jpg","width":1200,"height":628,"caption":"A smiling mother lifts her happy child in a sunny park, surrounded by lush green trees. The moment captures the joy and warmth of a family day outdoors."},{"@type":"BreadcrumbList","@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.casey.org\/"},{"@type":"ListItem","position":2,"name":"What are the elements of an effective hotline system?"}]},{"@type":"WebSite","@id":"https:\/\/www.casey.org\/#website","url":"https:\/\/www.casey.org\/","name":"Programas Familiares Casey","description":"Ni\u00f1os seguros, familias fuertes, comunidades solidarias","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.casey.org\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"es"},{"@type":"Person","@id":"https:\/\/www.casey.org\/#\/schema\/person\/6ce7bdd412dcaa3bf11bc4795552771d","name":"Comunicaciones Casey","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/secure.gravatar.com\/avatar\/e8b38c412bd3b36913e024d930700b858add8556210e127ee83b6b1b4cf37dcc?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e8b38c412bd3b36913e024d930700b858add8556210e127ee83b6b1b4cf37dcc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/e8b38c412bd3b36913e024d930700b858add8556210e127ee83b6b1b4cf37dcc?s=96&d=mm&r=g","caption":"Casey Communications"},"url":"https:\/\/www.casey.org\/es\/author\/communicationscasey-org\/"},{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/www.casey.org\/what-are-the-elements-of-an-effective-hotline-system\/#local-main-organization-logo","url":"","contentUrl":"","caption":"Casey Family Programs"}]}},"jetpack_featured_media_url":"https:\/\/www.casey.org\/wp-content\/uploads\/2018\/02\/iStock-2186975413-scaled-e1771976533111.jpg","_links":{"self":[{"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/posts\/31423","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/users\/26"}],"replies":[{"embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/comments?post=31423"}],"version-history":[{"count":0,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/posts\/31423\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/media\/36365"}],"wp:attachment":[{"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/media?parent=31423"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/categories?post=31423"},{"taxonomy":"content_type","embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/content_type?post=31423"},{"taxonomy":"hidden-tags-misc","embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/hidden-tags-misc?post=31423"},{"taxonomy":"audience","embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/audience?post=31423"},{"taxonomy":"content_location","embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/content_location?post=31423"},{"taxonomy":"topic","embeddable":true,"href":"https:\/\/www.casey.org\/es\/wp-json\/wp\/v2\/topic?post=31423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}