{"id":32394,"date":"2025-12-10T10:16:55","date_gmt":"2025-12-10T18:16:55","guid":{"rendered":"https:\/\/www.casey.org\/?p=32394"},"modified":"2026-07-23T15:06:41","modified_gmt":"2026-07-23T15:06:41","slug":"obligacion-de-informar-ciudad-de-nueva-york","status":"publish","type":"post","link":"https:\/\/www.casey.org\/es\/mandated-reporting-new-york-city\/","title":{"rendered":"\u00bfC\u00f3mo est\u00e1 transformando la ciudad de Nueva York su enfoque respecto a la denuncia obligatoria?"},"content":{"rendered":"<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><h3>Summary<\/h3>\n<p><em>New York City&#8217;s efforts use seven levers for change: examining research and data, looking at funding and policy, engaging those with lived expertise, shifting mindsets, engaging cross-system partners, developing training and tools for mandated reporters, and designing pathways for family support.<\/em><\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"qff_disclaimer align wp-block-disclaimer content-section\">\n <div class=\"container mx-auto px-0 md:px-5\">\n <div class=\"qff_disclaimer__wrapper text-salt-box text-xs font-sofiapro border-t-2 border-spring-wood\">\n \n <\/div>\n <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>Child protection agencies, people with lived experience in the child welfare system, community partners, and advocates around the country are using data and research to explore practices and policies that help to ensure child safety while keeping families safely together. Mandated reporting, as currently designed, is a well-intentioned but often overused and misused practice that can inflict harm and compound trauma on children and families, diverting critical system resources away from those who need them the most.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>A range of strategies to transform mandated reporting are being designed and tested across the U.S., with the goal to design better alternatives than child protection hotlines to serve as entry points for supporting families in need. These alternatives, which include <a href=\"\/helplines-overview\/\" rel=\"noopener\">helplines<\/a> and\u00a0<a href=\"\/community-pathways-familyfirst\/\" rel=\"noopener\">community pathways<\/a>, offer prevention-based support to families that have been identified to be in crisis but are in situations that do not rise to the level of initiating a child protection investigation.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>The New York City Administration for Children\u2019s Services (ACS) and many of its partners have put forth an effort to transform mandated reporting<a href=\"#footnotes\"><sup>1<\/sup><\/a> that includes reaching tens of thousands of reporters through training in the education, health and social service sectors.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>Several catalysts propelled ACS toward this transformation:<\/p>\n<ul class=\"wp-block-list\">\n<li><strong>Advocacy efforts inside and outside the agency<\/strong>, including from people with lived experience in the child welfare system.<\/li>\n<li><strong>The recognition of harm<\/strong> caused by unwarranted child protection investigations, in particular the disproportionate impact of such investigations on families of color.<\/li>\n<li><strong>Using data<\/strong> <strong>to inform <\/strong>on mandated reporting trends, including volume and patterns of reports.<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p>These catalysts \u2014 combined with a 2021 law that required updated training for mandated reporters \u2014 positioned ACS to begin working on multiple fronts \u2014 and benefit from New York City\u2019s already strong foundation of community services focused on preventing family crises.<\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block back-warm-ceramic margin-top margin-bottom padding-top padding-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>This brief is organized around <a href=\"\/mandated-reporting-convening\/\" rel=\"noopener\"><strong>seven key levers<\/strong><\/a> for transforming mandated reporting that evolved out of a December 2024 Casey Family Programs-sponsored convening on mandated reporting that child protection agency leaders and lived experts attended:<\/p>\n<ul class=\"wp-block-list\">\n<li>Start with and routinely examine trends and research<\/li>\n<li>Engage people with lived expertise<\/li>\n<li>Examine existing funding and policy approaches<\/li>\n<li>Develop reporter awareness, education, training, and tools<\/li>\n<li>Build a new narrative and shift mindsets<\/li>\n<li>Engage cross-system partners<\/li>\n<li>Design better pathways for families to access support<\/li>\n<\/ul>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Start with and routinely examine trends and research<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<figure class=\"quote content-section light wp-block-quote backgrounds-and-margins-aware-block back-warm-ceramic margin-top margin-bottom padding-top padding-bottom\">\n <div class=\"container mx-auto px-5\">\n  <div class=\"basic-quote text-revolver\">\n <blockquote class=\"relative z-0\"><p>This was about racial disproportionality and the sheer scale of investigations.<\/p>\n<\/blockquote>\n  <figcaption class=\"text-md text-right mt-9 font-sofiapro\"><cite>&mdash; Katherine Haver, Senior Advisor, Administration for Children\u2019s Services<\/cite><\/figcaption>\n  <\/div>\n\n  <\/div>\n<\/figure>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>Examining research and data trends was a critical early step in transforming mandated reporting in New York City.<a href=\"#footnotes\"><sup>2<\/sup><\/a>\u00a0Exploring and disaggregating data allowed ACS to understand the scope of the problem and who was most affected, and more recently, has allowed for insights into the impacts of its efforts. In 2024, 78% of New York City\u2019s 51,467 child protection responses (40,144) did not result in a finding of abuse or maltreatment. Investigation disparities were striking:<\/p>\n<ul class=\"wp-block-list\">\n<li>Black children were <strong>8 times <\/strong>more likely than white children to be in an investigation.<\/li>\n<li>Latino children were <strong>7 times <\/strong>more likely than white children to be in an investigation.<\/li>\n<li><a href=\"https:\/\/www.pnas.org\/doi\/10.1073\/pnas.2106272118\">Recent research<\/a> estimated <strong>44% <\/strong>of Black children in New York City experience a child protection investigation before age 18.<\/li>\n<\/ul>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Engage people with lived expertise<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<figure class=\"quote content-section light wp-block-quote backgrounds-and-margins-aware-block back-warm-ceramic margin-top margin-bottom padding-top padding-bottom\">\n <div class=\"container mx-auto px-5\">\n  <div class=\"basic-quote text-revolver\">\n <blockquote class=\"relative z-0\"><p>If you are thinking about updating mandated reporter training in your state, please partner with parents who have navigated the system. Their experience makes a big difference.<\/p>\n<\/blockquote>\n  <figcaption class=\"text-md text-right mt-9 font-sofiapro\"><cite>&mdash; Christina Romero, Executive Director, Parent Advocates for Transformation and Healing<\/cite><\/figcaption>\n  <\/div>\n\n  <\/div>\n<\/figure>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>Lived experts have played an important role in transformation efforts in New York City. Historically, advocates through the court system have helped shape and inform parents\u2019 legal rights. That advocacy evolved to include a focus on <a href=\"https:\/\/www.narrowingthefrontdoor.org\/\">narrowing the front door of the child welfare system<\/a> and influencing changes to mandated reporting. While more work is to be done in this area, ACS currently engages people with lived experience in this effort by:<\/p>\n<ol class=\"wp-block-list\">\n<li><strong>Partnering with parent advocacy groups<\/strong> including <a href=\"https:\/\/www.risemagazine.org\/about\/\">Rise<\/a> and the ACS Parent Advocacy Council. These and other groups provide feedback, support impacted families, and shape ACS\u2019s approach to mandated reporting, including the way it trains staff across the city.<\/li>\n<li><strong>Requiring providers to engage with lived experts<\/strong> to improve community services. Prevention providers funded by ACS participated in a training and were given a toolkit aimed at strengthening the engagement of lived experts in their work. Rise has been instrumental in helping providers include family perspectives in their work, including the use of peers to provide direct support to families. \u201cIf there was peer support or somebody I could trust who wasn\u2019t a mandated reporter, I would have asked for help,\u201d said Shakira Paige, a peer trainer for Rise.<\/li>\n<li><strong>Establishing new positions and programs <\/strong>to support ACS staff and impacted parents. A prevention parent advisor position is being developed, and a new Parent Connectors program is designed to help parents navigate the prevention services system. ACS also is adding a lived expert to its leadership team.<\/li>\n<\/ol>\n<ol class=\"wp-block-list\">\n<li style=\"list-style-type: none;\"><\/li>\n<\/ol>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Examine existing funding and policy approaches<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p>The state legislature enacted reforms in 2020 and 2021 that helped to catalyze mandated reporting transformation in New York City. Parent coalitions and legal aid organizations pushed for this reform and ACS supported the changes. In April 2020, a new law raised the standard of evidence needed to indicate a report of child abuse or neglect from \u201csome credible evidence\u201d to a \u201cfair preponderance of the evidence.\u201d<\/p>\n<p>In 2021, spurred by a growing focus on racial disproportionality, the legislature enacted a law requiring that the New York State Office of Children and Family Services update its mandated reporter training to include an implicit bias component and material on adverse childhood experiences (ACEs). These changes emerged in part from an ACS proposal that mandated reporters participate in the same implicit bias training that child protection specialists were receiving.<\/p>\n<p>The updated training also clarifies legal requirements for reporting, helping mandated reporters better understand when they are legally required to call the child protection hotline. A shift in messaging from \u201cWhen in doubt, call the hotline\u201d to \u201cYou can support a family without having to report a family\u201d has been critical in enabling transformation, as it serves to remind mandated reporters that they have alternatives to reporting families when safety needs do not warrant it.<\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Develop reporter awareness, education, training, and tools<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<figure class=\"quote content-section light wp-block-quote backgrounds-and-margins-aware-block back-warm-ceramic margin-top margin-bottom padding-top padding-bottom\">\n <div class=\"container mx-auto px-5\">\n  <div class=\"basic-quote text-revolver\">\n <blockquote class=\"relative z-0\"><p>During the training, we talk about the data showing African-American families being eight times more likely to have a report. That has been a catalyst, coupled with talking about the continuum of services available and mandated reporters knowing there is this arm of support.<\/p>\n<\/blockquote>\n  <figcaption class=\"text-md text-right mt-9 font-sofiapro\"><cite>&mdash; Lisa Bolling, Assistant Commissioner, Family Services Division, Administration for Children\u2019s Services<\/cite><\/figcaption>\n  <\/div>\n\n  <\/div>\n<\/figure>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>The 2021 state law ushered in changes to mandated reporter training. Informed by multiple working groups that included parents, educators, health care staff, and other stakeholders, statewide training was updated to:<\/p>\n<ul class=\"wp-block-list\">\n<li>Ensure reporting decisions are not based on fear of legal consequences for failing to report.<\/li>\n<li>Recognize and mitigate the impact of bias in decision-making.<\/li>\n<li>Emphasize that poverty in and of itself is not child maltreatment.<\/li>\n<li>Use a trauma-informed, ACEs-aware approach that emphasizes protective factors.<\/li>\n<li>Promote sound decision-making through consults with colleagues, focusing on objective facts, and working through <a href=\"https:\/\/www.nysmandatedreporter.org\/files\/Mandated%20Reporter%20Decision%20Tree_Final_080923.pdf\" target=\"_blank\" rel=\"noopener\">a decision tree <\/a>that will help the reporter understand if the situation meets the legal definition of abuse and maltreatment.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li style=\"list-style-type: none;\"><\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p>The <a href=\"https:\/\/www.nysmandatedreporter.org\/TrainingCourses.aspx\">updated training<\/a> \u2014 provided in English and Spanish and continuously accessible \u2014 includes nine interactive modules with scenarios and quizzes to test knowledge (users cannot advance until they complete each module by passing a true\/false quiz), and lasts two to three hours. The 2021 law required all mandated reporters in New York State take the revised training by April 1, 2025.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>The updated training provides clarity about when a report is legally required. In New York State, reporters must call the hotline when they have a reasonable cause to suspect abuse or maltreatment by a parent or other person legally responsible for a child. Abuse includes non-accidental serious physical injury, risk of serious physical injury, or sexual abuse, and maltreatment includes failure to provide \u201cthe minimum degree of care and that failure results in impairment or imminent danger of impairment to the child&#8217;s physical, mental or emotional condition.\u201d<a href=\"#footnotes\"><sup>3<\/sup><\/a><\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>The new training encourages community support to prevent CPS involvement in situations where there is not reasonable cause to suspect abuse or maltreatment, and provides information about a range of available supports, including the New York State HEARS line described below. Prior to the new training, many reporters were not aware of how to support struggling families.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>ACS used the core messages of the new state training to produce over 300 local, tailored sessions for specific audiences. These interactive sessions allow participants to voice concerns, ask specific questions, engage with data, and learn about available services for families within New York City.<\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Build a new narrative and shift mindsets<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<figure class=\"quote content-section light wp-block-quote backgrounds-and-margins-aware-block back-warm-ceramic margin-top margin-bottom padding-top padding-bottom\">\n <div class=\"container mx-auto px-5\">\n  <div class=\"basic-quote text-revolver\">\n <blockquote class=\"relative z-0\"><p>Language matters. When we start using more understanding language, we can shift away from fear and toward partnership.<\/p>\n<\/blockquote>\n  <figcaption class=\"text-md text-right mt-9 font-sofiapro\"><cite>&mdash; Donna Brailsford, Citywide Director, Child Abuse Prevention, New York City Public Schools<\/cite><\/figcaption>\n  <\/div>\n\n  <\/div>\n<\/figure>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>Shifting mindsets is critical to getting mandated reporters to think differently about what families need to stay safe and thrive. Changes made to the state mandated reporter training helped influence a new statewide narrative around supporting families<em>.<\/em> New York City\u2019s narrative shift focuses on reducing reflexive or automatic calls to the child protection hotline, helping mandated reporters know when a call to the hotline is and is not necessary, and connect families to the right support at the right time.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>Key leaders in both the city and state articulate that to build a better system, it is critical to: 1) listen to people with lived experience in child welfare; 2) value parenting and child development across different cultures; and 3) support families with meaningful care, respect, and dignity. The new narrative of \u201cYou can support a family without reporting a family\u201d is a powerful message to both the community and mandated reporters.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>Shifting mindsets in New York City has involved:<\/p>\n<ol class=\"wp-block-list\">\n<li><strong>Building trust of ACS among partners<\/strong>. Strong relationships that are grounded in trust and the facts have been key to practice transformation. With its school-based partners, ACS used data from the education system (on report volume, number of substantiations from those reports) to helps educators see where they fit within the trends.<\/li>\n<li><strong>Building trust of ACS-funded prevention services among families. <\/strong>Providing high-quality community services to families can help overcome some of the apprehension and distrust that some families may feel when deciding whether to avail themselves of services.<\/li>\n<li><strong>No longer equating poverty with child neglect.<\/strong> If a family is struggling to obtain food, housing, childcare, or health care for a child, they are enduring poverty, not maltreating their children. If any of those supports are being intentionally withheld, however, then maltreatment may be at issue.<\/li>\n<li><strong>Moving from a fear-based or liability-centered model to a family-centered approach. <\/strong>This shift is supported by training and conversations to clarify what is required by law, when it is important to call the hotline, and when other options are appropriate.<\/li>\n<li><strong>Supporting families does not come at the expense of child safety, it enhances it. <\/strong>Enabling mandated reporters to connect families to community resources \u2014 and reserving a hotline report for when it is truly necessary to ensure child safety \u2014 enhances family trust and prevents stressors from becoming crises. Reducing unnecessary reports to the hotline allow child protection agencies to better identify and respond to high-priority cases where children are in danger.<\/li>\n<li><strong>Increasing awareness of the abundance of resources available. <\/strong>Mandated reporters often are surprised at the range of community resources available to families. ACS has been taking steps to increase awareness and access, including through a new Support Line.<\/li>\n<\/ol>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Engage cross-system partners<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<figure class=\"quote content-section light wp-block-quote backgrounds-and-margins-aware-block back-warm-ceramic margin-top margin-bottom padding-top padding-bottom\">\n <div class=\"container mx-auto px-5\">\n  <div class=\"basic-quote text-revolver\">\n <blockquote class=\"relative z-0\"><p>For our partnership with schools to take off, we had to shift internally. It was important for us to see things from their perspective and focus on the decisions that educators must make, namely whether to report a family.<\/p>\n<\/blockquote>\n  <figcaption class=\"text-md text-right mt-9 font-sofiapro\"><cite>&mdash; Katherine Haver, Senior Advisor, Administration for Children\u2019s Services<\/cite><\/figcaption>\n  <\/div>\n\n  <\/div>\n<\/figure>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>Progress toward transforming mandated reporting in New York City would not have been possible without support from ACS\u2019 key partners. In 2023, the city\u2019s deputy mayor convened the heads of different public agencies to engage them in shifting the culture around mandated reporting.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>ACS collaborated closely with education leaders to revise annual mandated reporter training for all schools city-wide, beginning in 2022. Recent trainings featured a short <a href=\"https:\/\/www.youtube.com\/watch?v=FEqgoaCAAu0\">video message from education and child welfare leaders<\/a> calling for a shift in approach. Educators have been encouraged to take a collaborative approach to determine how to support families. For example, school social workers and counselors are encouraged to work in teams and to consider situations holistically when determining if community resources or a hotline report is more appropriate. This relieves decision-making burden and helps to determine what is in the best interest of the family.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>New York City Health + Hospitals, the city\u2019s public hospital system, has been instrumental in evolving health care practice to be more supportive. This work has included revamping training, boosting prevention pathways, and leveraging the <a href=\"https:\/\/www.findhelp.org\/find-social-services\/new-york\">FindHelp<\/a> resource as a pathway for patient support in the community.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>As ACS communicated the vision and values behind its shift, clarity on reporting requirements, and information about the abundance of prevention services, additional partnership opportunities emerged with: the homeless response system; the city\u2019s health department and its funded agencies; the <a href=\"https:\/\/www.gnyha.org\/\">Greater New York Hospital Association<\/a>; public sector unions, childcare networks; mental health clinics; and a wide range of other social services and community-based organizations. Since 2023, ACS had conducted or co-led nearly 400 presentations related to mandated reporting, reaching more than 24,000 individuals:<\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"statisticals wp-block-statisticals\">\n <div class=\"container mx-auto px-5\">\n\n  <div class=\"preheader\"><span>Schools<\/span><\/div>\n \n <div class=\"md:flex gap-2 sm:gap-4 md:gap-6 lg:gap-8 xl:gap-10\">\n    <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\"><\/h2>\n \n <\/div>\n  <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\">215<\/h2>\n <p>Sessions<\/p>\n\n <\/div>\n  <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\">13,000<strong>+<\/strong><\/h2>\n <p>Number trained<\/p>\n\n <\/div>\n  <\/div>\n\n <\/div>\n<\/div>\n\n\n<div class=\"statisticals wp-block-statisticals\">\n <div class=\"container mx-auto px-5\">\n\n  <div class=\"preheader\"><span>Health care<\/span><\/div>\n \n <div class=\"md:flex gap-2 sm:gap-4 md:gap-6 lg:gap-8 xl:gap-10\">\n    <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\"><\/h2>\n <p><em>(hospitals, managed care organizations, mental health providers)<\/em><\/p>\n\n <\/div>\n  <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\">65<\/h2>\n <p>Sessions<\/p>\n\n <\/div>\n  <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\">4,000<strong>+<\/strong><\/h2>\n <p>Number trained<\/p>\n\n <\/div>\n  <\/div>\n\n <\/div>\n<\/div>\n\n\n<div class=\"statisticals wp-block-statisticals\">\n <div class=\"container mx-auto px-5\">\n\n  <div class=\"preheader\"><span>Social services<\/span><\/div>\n \n <div class=\"md:flex gap-2 sm:gap-4 md:gap-6 lg:gap-8 xl:gap-10\">\n    <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\"><\/h2>\n <p><em>(homeless shelters, child care, and other providers)<\/em><\/p>\n\n <\/div>\n  <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\">103<\/h2>\n <p>Sessions<\/p>\n\n <\/div>\n  <div class=\"inline-block lg:w-1\/3 w-full\">\n <h2 class=\"mb-3 capitalize text-well-read\">7,000<strong>+<\/strong><\/h2>\n <p>Number trained<\/p>\n\n <\/div>\n  <\/div>\n\n <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Design better pathways for families to access support<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<figure class=\"quote content-section light wp-block-quote backgrounds-and-margins-aware-block back-warm-ceramic margin-top margin-bottom padding-top padding-bottom\">\n <div class=\"container mx-auto px-5\">\n  <div class=\"basic-quote text-revolver\">\n <blockquote class=\"relative z-0\"><p>Through presentations to partners, we recognized many people don\u2019t know that there is this array of prevention supports available for families. Taking time to talk about resources and build that foundation is very important.<\/p>\n<\/blockquote>\n  <figcaption class=\"text-md text-right mt-9 font-sofiapro\"><cite>&mdash; Lisa Bolling, Assistant Commissioner, Division of Family Services, Administration for Children\u2019s Services<\/cite><\/figcaption>\n  <\/div>\n\n  <\/div>\n<\/figure>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>ACS has a long history of <a href=\"\/evidence-based-child-welfare-nyc\/\" rel=\"noopener\">providing and contracting for prevention services<\/a>. Efforts to retrain mandated reporters, which began in 2023, emphasized that these services are available without a call to the hotline. Using various access points, staff can connect families to services or families can reach out themselves. The scope of support and eligibility are expansive:<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:heading {\"className\":\"section-divider\"} --><\/p>\n<h3 class=\"wp-block-heading section-divider\">Scope of Support<\/h3>\n<ul class=\"wp-block-list\">\n<li>44 community nonprofits offer over 100 ACS-funded programs across New York City<\/li>\n<li>Offerings include a range of family support and therapeutic\/treatment programs<\/li>\n<li>Support is provided to about 15,000 families and 31,000 children each year<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --> <!-- wp:heading {\"className\":\"section-divider\"} --><\/p>\n<h3 class=\"wp-block-heading section-divider\">Eligibility for Support<\/h3>\n<ul class=\"wp-block-list\">\n<li>Families with children, birth to age 18 (up to age 21 if exiting foster care)<\/li>\n<li>Teen or adult parents who are expecting children<\/li>\n<li>Available regardless of language spoken<\/li>\n<li>Free of charge, no insurance required<\/li>\n<\/ul>\n<p><!-- \/wp:list-item --><\/p>\n<p><!-- \/wp:list --> <!-- wp:paragraph --><\/p>\n<p>To continue to reduce unnecessary reports to the hotline, the state and the city have developed access to a range of support pathways, including two helplines.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>The <a href=\"https:\/\/www.nyc.gov\/site\/acs\/for-families\/home.page\"><strong>ACS Support Line<\/strong><\/a> is designed to assist families and mandated reporters without any CPS involvement. Staffed by licensed social workers, callers are connected to a broad array of services, including mental health, domestic violence support, and developmental disabilities. The line has grown rapidly in recent years in call volume, contributing to a decrease in reports to the hotline \u2014 especially from schools. The line received 1,740 inquiries from schools between mid-2024 and mid-2025.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>In 2022, the state of New York launched the <a href=\"https:\/\/ocfs.ny.gov\/programs\/cwcs\/hears.php\"><strong>HEARS Family Line<\/strong><\/a> (Help, Empower, Advocate, Reassure, and Support). Since then, HEARS has assisted more than 7,000 families and individuals with a goal to mitigate the need for a child protection investigation by connecting families to community services across the state. Callers are connected to a specialist who determines next steps (including referring New York City callers to the ACS Support Line). Specialists identify a wide range of services, including housing, parenting\/pregnancy, early childhood, financial assistance, mental health care, childcare, legal assistance, food assistance, elder care, and domestic violence support. Mandated reporters may refer families to the HEARS line in lieu of reporting them to the hotline.<\/p>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Recent data trends<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><p><!-- wp:paragraph --><\/p>\n<p>Tracking a range of measures and trends over time will be important for understanding the impact of NYC\u2019s efforts to transform mandated reporting. This could include referrals to the support line, prevention services and other community supports; trends regarding hotline calls, screen-out rates, investigation substantiation, and maltreatment recurrence; as well as annual reports of child abuse and neglect fatalities.<\/p>\n<p><!-- \/wp:paragraph --> <!-- wp:paragraph --><\/p>\n<p>Recent data indicate that hotline reports (known in New York as Statewide Central Register reports) from the three primary sectors that ACS has engaged (social services, schools\/childcare, and health\/mental health) are going down. Hotline calls from these groups were down 16% in the first 34 weeks of 2025 when compared to the first 34 weeks of 2023. This equates to 3,770 fewer families reported. Additional research and evaluation efforts are needed to better understand the impacts of fewer reports and how the reduction in reports relates to indicators of child safety as well as the provision of family support.<\/p>\n<h4 class=\"wp-block-heading\" style=\"text-align: center;\">New York Statewide Central Register Reports by Source,<br \/>\n2023 and 2025 (first 34 weeks of each year)<\/h4>\n<\/div>\n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"no-print container mx-auto\" style=\"max-width: 880px;\">\n<div style=\"position: relative; width: 100%; height: 0px; padding: 84.86% 0px 0px; overflow: hidden; will-change: transform;\"><iframe loading=\"lazy\" src=\"https:\/\/e.infogram.com\/eae9394d-a7d1-44cb-b6db-f6d3c833057c?src=embed&amp;embed_type=responsive_iframe\" title=\"TS transforming mandated reporting\" allowfullscreen=\"\" allow=\"fullscreen\" style=\"position: absolute; width: 100%; height: 100%; top: 0px; left: 0px; border: none; padding: 0px; margin: 0px;\"><\/iframe><\/div>\n<\/div>\n\n\n<div class=\"fresh-image overflow-x-hidden only-print wp-block-fresh-image\">\n             <div class=\"container mx-auto px-5\">\n        <div class=\"fresh-image__align flex justify-center\">\n                      <img loading=\"lazy\" decoding=\"async\" width=\"700\" height=\"594\" src=\"https:\/\/www.casey.org\/wp-content\/uploads\/2025\/12\/ts-transforming-mandated-reporting.jpg\" class=\"fresh-image__img h-auto w-full object-cover\" alt=\"\" style=\"\" srcset=\"https:\/\/www.casey.org\/wp-content\/uploads\/2025\/12\/ts-transforming-mandated-reporting.jpg 700w, https:\/\/www.casey.org\/wp-content\/uploads\/2025\/12\/ts-transforming-mandated-reporting-300x255.jpg 300w, https:\/\/www.casey.org\/wp-content\/uploads\/2025\/12\/ts-transforming-mandated-reporting-14x12.jpg 14w\" sizes=\"auto, (max-width: 700px) 100vw, 700px\" data-copyright=\"\" data-headline=\"ts-transforming-mandated-reporting\" data-description=\"\" \/>\n                  <\/div>\n      <\/div>\n     <\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top\">\n <div class=\"container mx-auto px-5\">\n\n \n   <h2>Other resources in this series<\/h2>\n  \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n \n \n <!-- conversly to above, we need to not show the CTA here if it's the Head Section style -->\n  <\/div>\n<\/div>\n\n\n<div class=\"resources-slider wp-block-resources-slider overflow-x-hidden\">\n <div class=\"container mx-auto px-5\">\n <ol data-offset=\"0\">\n  <li class=\"bg-warm-ceramic p-6 rounded-lg grid content-between\">\n  <a href=\"https:\/\/www.casey.org\/mandated-reporting-state-california\/\" target=\"\" class=\"resources-slider__link\">\n  <div class=\"text-2xl print:hidden\">\n <span class=\"icon deliberately-not-an-icon\"><\/span>\n <\/div>\n <div>\n <h5 class=\"mb-0 mt-6\">How is mandated reporting being transformed in California?<\/h5>\n <p class=\"text-salt-box mb-0 mt-6\">Learn how California is transforming the state\u2019s mandated reporting policies to better support children and families.<\/p>\n  <span class=\"label-small text-well-read\">Read More<\/span>\n  <\/div>\n  <\/a>\n  <\/li>\n  <li class=\"bg-warm-ceramic p-6 rounded-lg grid content-between\">\n  <a href=\"https:\/\/www.casey.org\/mandated-reporting-counties-california\/\" target=\"\" class=\"resources-slider__link\">\n  <div class=\"text-2xl print:hidden\">\n <span class=\"icon deliberately-not-an-icon\"><\/span>\n <\/div>\n <div>\n <h5 class=\"mb-0 mt-6\">How are two counties in California transforming mandated reporting?<\/h5>\n <p class=\"text-salt-box mb-0 mt-6\">Learn how Los Angeles and San Diego Counties are transforming their mandated reporting practices to better support children and families.<\/p>\n  <span class=\"label-small text-well-read\">Read More<\/span>\n  <\/div>\n  <\/a>\n  <\/li>\n  <li class=\"bg-warm-ceramic p-6 rounded-lg grid content-between\">\n  <a href=\"https:\/\/www.casey.org\/mandated-reporting-convening\/\" target=\"\" class=\"resources-slider__link\">\n  <div class=\"text-2xl print:hidden\">\n <span class=\"icon deliberately-not-an-icon\"><\/span>\n <\/div>\n <div>\n <h5 class=\"mb-0 mt-6\">How are some jurisdictions transforming mandated reporting?<\/h5>\n <p class=\"text-salt-box mb-0 mt-6\">Explore the seven levers of transforming mandated reporting, as identified by child protection agency leaders and lived experts.<\/p>\n  <span class=\"label-small text-well-read\">Read More<\/span>\n  <\/div>\n  <\/a>\n  <\/li>\n  <li class=\"bg-warm-ceramic p-6 rounded-lg grid content-between\">\n  <a href=\"https:\/\/www.casey.org\/mandated-reporter-education-training\/\" target=\"\" class=\"resources-slider__link\">\n  <div class=\"text-2xl print:hidden\">\n <span class=\"icon deliberately-not-an-icon\"><\/span>\n <\/div>\n <div>\n <h5 class=\"mb-0 mt-6\">What are examples of updated mandated reporter education, training, and tools?<\/h5>\n <p class=\"text-salt-box mb-0 mt-6\">Explore strategies underway in three jurisdictions for reforming mandated reporting through updated education and training.<\/p>\n  <span class=\"label-small text-well-read\">Read More<\/span>\n  <\/div>\n  <\/a>\n  <\/li>\n  <li class=\"bg-warm-ceramic p-6 rounded-lg grid content-between\">\n  <a href=\"https:\/\/www.casey.org\/mandated-reporting-building-partnerships\/\" target=\"\" class=\"resources-slider__link\">\n  <div class=\"text-2xl print:hidden\">\n <span class=\"icon deliberately-not-an-icon\"><\/span>\n <\/div>\n <div>\n <h5 class=\"mb-0 mt-6\">How can child protection agencies partner with other sectors to transform mandated reporting?<\/h5>\n <p class=\"text-salt-box mb-0 mt-6\">Explore the steps child protection agencies can take to build strong partnerships aimed at transforming mandated reporting in their communities.<\/p>\n  <span class=\"label-small text-well-read\">Read More<\/span>\n  <\/div>\n  <\/a>\n  <\/li>\n  <\/ol>\n <\/div>\n  <div class=\"btn-container container mx-auto px-5 text-right pt-9 print:hidden\">\n <button class=\"btn prev-btn icon-Arrows-Normal-Left off\" aria-label=\"previous\"><\/button>\n <button class=\"btn next-btn icon-Arrows-Normal-Right on\" aria-label=\"next\"><\/button>\n <\/div>\n <\/div>\n<\/div><\/div>\n\n\n<div class=\"qff_disclaimer align wp-block-disclaimer content-section\">\n <div class=\"container mx-auto px-0 md:px-5\">\n <div class=\"qff_disclaimer__wrapper text-salt-box text-xs font-sofiapro border-t-2 border-spring-wood\">\n <p>Casey Family Programs consults with individuals and teams across the country to compile research, experiences, and insights about approaches that can safely reduce the need for foster care and ensure the well-being of children and families. We share this information broadly to help child welfare leaders and their partners tackle similar issues in their own communities. For questions about this resource, or if you have other child welfare information needs, please email <a href=\"mailto:kmresources@casey.org\">kmresources@casey.org<\/a>.<\/p>\n\n <\/div>\n <\/div>\n<\/div>\n\n\n\n<div id=\"footnotes\" class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:2px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n<\/div><\/div>\n\n\n<div class=\"footnote wp-block-footnote\">\n  <div class=\"container mx-auto px-5 text-3xs text-black-currant\">\n    <p><!-- wp:paragraph {\"className\":\"note\"} --><\/p>\n<p class=\"note\">1 The content of this brief was informed by materials shared during a December 2024 Casey Family Programs-sponsored convening in Austin, Texas, that focused on transforming mandated reporting, and interviews with New York City Administration for Children\u2019s Services: Lisa Bolling, Assistant Commissioner, Family Services Division, on June 20, 2025, and Katherine Haver, Senior Advisor, on June 17, 2025.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph {\"className\":\"note\"} --><\/p>\n<p class=\"note\">2 All data in this section provided by ACS in August 2025.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:paragraph {\"className\":\"note\"} --><\/p>\n<p class=\"note\">3 New York State Office of Children and Family Services (OCFS)<\/p>\n\n  <\/div>\n<\/div>\n\n\n<div class=\"content-section light fresh-text single wp-block-fresh-text backgrounds-and-margins-aware-block margin-top margin-bottom\">\n <div class=\"container mx-auto px-5\">\n\n \n \n <!-- The CTA is moved up next to the title when in the Head Section style -->\n \n  <div class=\"callout\"><script>\nvar 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