How can an organization become more responsive to staff needs?

Bonnie Hommrich, commissioner of Tennessee’s Department of Children’s Services, speaks to the importance of consistently listening to the concerns of child welfare professionals and making visible changes in practice and policy in response. These feedback loops help to build a safety culture — one that features open communication based on trust, a nonpunitive approach to event reporting and analysis, and a commitment to being a learning organization.

BONNIE HOMMRICH Changing system
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RUNTIME: 00:39

BONNIE HOMMRICH Focus groups
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RUNTIME: 00:45

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