Thank you for your interest in Casey Family Programs. We invite you to explore our open positions.

Time Limited Social Worker

Yakima, WA

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, we work in 50 states, the District of Columbia and Puerto Rico to influence long-lasting improvements to the safety and success of children, families and the communities where they live. We value diversity and respect for individuals in the workplace.

This is a six month contract position with benefits eligibility

Job Summary:
The Social Worker is primarily responsible for the coordination and delivery of services to youth, young adults and families who are in the child welfare system, have been involved with the child welfare system or are at risk of entering the child welfare system. The service interventions designed by the Social Worker result in safety and improved outcomes in permanency and well being which impact reduction of entry into foster care, reduction of length of stay in foster care and increased exits foster care. In collaboration with field office staff, this position assists in assuring that the CFS workforce is focused on achieving organizational goals through their direct practice and consultation roles. The Social Worker provides clinical case management and works closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency. The Social Worker is on call 24 hours per day, subject to each field office’s mode of ensuring coverage.

Essential Responsibilities:

  • Provides case management services for youth, young adults and families on assigned caseload, in accordance Casey practice standards, local regulatory requirements and accreditation standards. This includes clinical assessment of individual and family safety/functioning/needs; assessing and identifying pathways and barriers to legal and relational permanency; arranging for supportive/ameliorative services that address permanency and well being needs; and working effectively with the local child welfare jurisdiction to achieve the identified outcomes. Makes assessment of need for relevant services and coordinates with vendors the securing of services and as appropriate provides initial review and approval of invoices and reports against allocated budgets. Complies with all documentation requirements for internal and external audits of case records and documents work to inform best practice in expediting permanency in foster care. 35%

  • Responsible for guiding the process towards permanency and improved well being by engaging all stakeholders in the development and implementation of case goals and service strategies to meet those goals. This is achieved through development of effective, intensive relationships with clients, collaterals, public system workers and supervisors, members of the judiciary and community service providers that are goal directed and informed by the mutually developed case goals and includes arrangement and facilitation of regular extended team meetings. Implementation of service strategies requires application of clinical knowledge related to mental health, Family Group Decision Making, family finding and birth family engagement as well as specialized knowledge in promotion of positive outcomes in permanency, education, employment and an ability to maximize community supports and resources. Permanency focused work includes engagement of birth parents for reunification, relative and non-related caregivers for adoption/guardianship and identification of needed post permanency support to ensure stability and longevity of legal and relational permanence. In collaboration with Family Engagement Liaison, coordinates, determines appropriate plan and implements the selected Family Group Conferencing (FGC) plans. Adds to FGC capacity in Field Office by conducting FGCs as part of overall work assignment. 30%

  • Collaborates with field office leadership and staff to coordinate teaming activities to expedite improved outcomes for all clients served and to support a continuous learning environment. This includes participation in clinical staffing processes as both recipient and contributor to case review, partnering with field office staff to ensure that clients are effectively served through the life of the case and actively engaging in ongoing learning activities. Participates in staff meetings to assess referrals/resource families, analyze data to inform practice/program improvements and identify process improvement to ensure field office goals are met. 20%

  • May consult, teach, facilitate groups, and otherwise assist in the advancement of learning of targeted youth, professionals, and families. Provides expertise to external partners through Systems Improvement efforts such as Permanency Roundtables in jurisdictions around the country to promote improved permanency outcomes. Serves, by appointment, on various Casey work committees or task forces. 10%

  • Other duties as assigned 5%

Qualifications:

  • Master's Degree in Social Work or Master’s Degree in an area of study focusing on direct practice in child welfare that includes a clinical internship or practicum.
  • Five years of professional child welfare social service experience, two years of which must have been at the advanced level, is also required.
  • Broad knowledge of social work practice and clinical theory, including diagnostic and treatment skills in family systems approach, is essential.
  • Expertise in the areas of permanency, improved well-being outcomes for youth in care, and family engagement, community supports and evidenced based and promising practices aimed at strengthening families and ensuring child safety required. Clinical expertise in the area of family systems and knowledge in the areas of substance abuse, mental health and domestic violence necessary.
  • Proficient with MS Office (Word, Excel, SharePoint, Outlook) as well as electronic case management systems required.
  • Demonstrated excellent written and verbal communication skills are critical for this position.
  • Workplace practices at Casey Family Programs encourage respect for diversity and individual differences.
  • Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Local travel required for home visits, meetings with families, and other regularly meetings as well as occasional out of town travel are required. Driving on Casey business may require use of personal vehicle; adherence to vehicle safety guidelines and qualification for insurance is required.

Time Limited Social Worker

Monterey Park, CA

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, we work in 50 states, the District of Columbia and Puerto Rico to influence long-lasting improvements to the safety and success of children, families and the communities where they live. We value diversity and respect for individuals in the workplace.

This is a six month contract assignment with benefits eligibility. Bilingual Spanish speakers preferred.

Job Summary:
The Social Worker is primarily responsible for the coordination and delivery of services to youth, young adults and families who are in the child welfare system, have been involved with the child welfare system or are at risk of entering the child welfare system. The service interventions designed by the Social Worker result in safety and improved outcomes in permanency and well being which impact reduction of entry into foster care, reduction of length of stay in foster care and increased exits foster care. In collaboration with field office staff, this position assists in assuring that the CFS workforce is focused on achieving organizational goals through their direct practice and consultation roles. The Social Worker provides clinical case management and works closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency. The Social Worker is on call 24 hours per day, subject to each field office’s mode of ensuring coverage.

Essential Responsibilities:

  • Provides case management services for youth, young adults and families on assigned caseload, in accordance Casey practice standards, local regulatory requirements and accreditation standards. This includes clinical assessment of individual and family safety/functioning/needs; assessing and identifying pathways and barriers to legal and relational permanency; arranging for supportive/ameliorative services that address permanency and well being needs; and working effectively with the local child welfare jurisdiction to achieve the identified outcomes. Makes assessment of need for relevant services and coordinates with vendors the securing of services and as appropriate provides initial review and approval of invoices and reports against allocated budgets. Complies with all documentation requirements for internal and external audits of case records and documents work to inform best practice in expediting permanency in foster care. 35%

  • Responsible for guiding the process towards permanency and improved well being by engaging all stakeholders in the development and implementation of case goals and service strategies to meet those goals. This is achieved through development of effective, intensive relationships with clients, collaterals, public system workers and supervisors, members of the judiciary and community service providers that are goal directed and informed by the mutually developed case goals and includes arrangement and facilitation of regular extended team meetings. Implementation of service strategies requires application of clinical knowledge related to mental health, Family Group Decision Making, family finding and birth family engagement as well as specialized knowledge in promotion of positive outcomes in permanency, education, employment and an ability to maximize community supports and resources. Permanency focused work includes engagement of birth parents for reunification, relative and non-related caregivers for adoption/guardianship and identification of needed post permanency support to ensure stability and longevity of legal and relational permanence. In collaboration with Family Engagement Liaison, coordinates, determines appropriate plan and implements the selected Family Group Conferencing (FGC) plans. Adds to FGC capacity in Field Office by conducting FGCs as part of overall work assignment. 30%

  • Collaborates with field office leadership and staff to coordinate teaming activities to expedite improved outcomes for all clients served and to support a continuous learning environment. This includes participation in clinical staffing processes as both recipient and contributor to case review, partnering with field office staff to ensure that clients are effectively served through the life of the case and actively engaging in ongoing learning activities. Participates in staff meetings to assess referrals/resource families, analyze data to inform practice/program improvements and identify process improvement to ensure field office goals are met. 20%

  • May consult, teach, facilitate groups, and otherwise assist in the advancement of learning of targeted youth, professionals, and families. Provides expertise to external partners through Systems Improvement efforts such as Permanency Roundtables in jurisdictions around the country to promote improved permanency outcomes. Serves, by appointment, on various Casey work committees or task forces. 10%

  • Other duties as assigned 5%

Qualifications:

  • Master's Degree in Social Work or Master’s Degree in an area of study focusing on direct practice in child welfare that includes a clinical internship or practicum.
  • Five years of professional child welfare social service experience, two years of which must have been at the advanced level, is also required.
  • Broad knowledge of social work practice and clinical theory, including diagnostic and treatment skills in family systems approach, is essential.
  • Expertise in the areas of permanency, improved well-being outcomes for youth in care, and family engagement, community supports and evidenced based and promising practices aimed at strengthening families and ensuring child safety required. Clinical expertise in the area of family systems and knowledge in the areas of substance abuse, mental health and domestic violence necessary.
  • Proficient with MS Office (Word, Excel, SharePoint, Outlook) as well as electronic case management systems required.
  • Demonstrated excellent written and verbal communication skills are critical for this position.
  • Workplace practices at Casey Family Programs encourage respect for diversity and individual differences.
  • Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Local travel required for home visits, meetings with families, and other regularly meetings as well as occasional out of town travel are required. Driving on Casey business may require use of personal vehicle; adherence to vehicle safety guidelines and qualification for insurance is required.

Time Limited Social Worker

San Diego, CA

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, we work in 50 states, the District of Columbia and Puerto Rico to influence long-lasting improvements to the safety and success of children, families and the communities where they live. We value diversity and respect for individuals in the workplace.

This is a six month contract position with benefits eligibility

Job Summary:
The Social Worker is primarily responsible for the coordination and delivery of services to youth, young adults and families who are in the child welfare system, have been involved with the child welfare system or are at risk of entering the child welfare system. The service interventions designed by the Social Worker result in safety and improved outcomes in permanency and well being which impact reduction of entry into foster care, reduction of length of stay in foster care and increased exits foster care. In collaboration with field office staff, this position assists in assuring that the CFS workforce is focused on achieving organizational goals through their direct practice and consultation roles. The Social Worker provides clinical case management and works closely with public child welfare system staff, supervisors and court personnel to identify and mitigate barriers to timely permanency. The Social Worker is on call 24 hours per day, subject to each field office’s mode of ensuring coverage.

Essential Responsibilities:

  • Provides case management services for youth, young adults and families on assigned caseload, in accordance Casey practice standards, local regulatory requirements and accreditation standards. This includes clinical assessment of individual and family safety/functioning/needs; assessing and identifying pathways and barriers to legal and relational permanency; arranging for supportive/ameliorative services that address permanency and well being needs; and working effectively with the local child welfare jurisdiction to achieve the identified outcomes. Makes assessment of need for relevant services and coordinates with vendors the securing of services and as appropriate provides initial review and approval of invoices and reports against allocated budgets. Complies with all documentation requirements for internal and external audits of case records and documents work to inform best practice in expediting permanency in foster care. 35%

  • Responsible for guiding the process towards permanency and improved well being by engaging all stakeholders in the development and implementation of case goals and service strategies to meet those goals. This is achieved through development of effective, intensive relationships with clients, collaterals, public system workers and supervisors, members of the judiciary and community service providers that are goal directed and informed by the mutually developed case goals and includes arrangement and facilitation of regular extended team meetings. Implementation of service strategies requires application of clinical knowledge related to mental health, Family Group Decision Making, family finding and birth family engagement as well as specialized knowledge in promotion of positive outcomes in permanency, education, employment and an ability to maximize community supports and resources. Permanency focused work includes engagement of birth parents for reunification, relative and non-related caregivers for adoption/guardianship and identification of needed post permanency support to ensure stability and longevity of legal and relational permanence. In collaboration with Family Engagement Liaison, coordinates, determines appropriate plan and implements the selected Family Group Conferencing (FGC) plans. Adds to FGC capacity in Field Office by conducting FGCs as part of overall work assignment. 30%

  • Collaborates with field office leadership and staff to coordinate teaming activities to expedite improved outcomes for all clients served and to support a continuous learning environment. This includes participation in clinical staffing processes as both recipient and contributor to case review, partnering with field office staff to ensure that clients are effectively served through the life of the case and actively engaging in ongoing learning activities. Participates in staff meetings to assess referrals/resource families, analyze data to inform practice/program improvements and identify process improvement to ensure field office goals are met. 20%

  • May consult, teach, facilitate groups, and otherwise assist in the advancement of learning of targeted youth, professionals, and families. Provides expertise to external partners through Systems Improvement efforts such as Permanency Roundtables in jurisdictions around the country to promote improved permanency outcomes. Serves, by appointment, on various Casey work committees or task forces. 10%

  • Other duties as assigned 5%

Qualifications:

  • Master's Degree in Social Work or Master’s Degree in an area of study focusing on direct practice in child welfare that includes a clinical internship or practicum.
  • Five years of professional child welfare social service experience, two years of which must have been at the advanced level, is also required.
  • Broad knowledge of social work practice and clinical theory, including diagnostic and treatment skills in family systems approach, is essential.
  • Expertise in the areas of permanency, improved well-being outcomes for youth in care, and family engagement, community supports and evidenced based and promising practices aimed at strengthening families and ensuring child safety required. Clinical expertise in the area of family systems and knowledge in the areas of substance abuse, mental health and domestic violence necessary.
  • Proficient with MS Office (Word, Excel, SharePoint, Outlook) as well as electronic case management systems required.
  • Demonstrated excellent written and verbal communication skills are critical for this position.
  • Workplace practices at Casey Family Programs encourage respect for diversity and individual differences.
  • Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Local travel required for home visits, meetings with families, and other regularly meetings as well as occasional out of town travel are required. Driving on Casey business may require use of personal vehicle; adherence to vehicle safety guidelines and qualification for insurance is required.

Family Developer

Oakland, CA

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, we work in 50 states, the District of Columbia and Puerto Rico to influence long-lasting improvements to the safety and success of children, families and the communities where they live. We value diversity and respect for individuals in the workplace.

This position is a six month contract role with benefits eligibility.

Job Summary:
The Field Office Family Developer is responsible for maintaining a complement of quality licensed foster care providers who are available as placement resources to the Field Office. In compliance with Casey Family Programs’ Practice Standards and state licensing requirements, the Field Office Family Developer recruits, screens, evaluates, and retains prospective families as permanency partners. The Family Developer assesses their suitability to provide quality foster care, guardianship, and adoptive care, resulting in legal and relational permanency through reunification, legal guardianship or adoption.

Essential Responsibilities:
  • Develops and implements, in collaboration with other Field Office and Headquarters staff, permanency placement resource recruitment and retention strategies. Screens and processes inquiries using appropriate documentation. Prepares comprehensive home studies and family assessments on prospective resource parents. Educates potential families on the need/desire for legal and relational permanency and on various permanency options available. Networks and forms relationships with local communities and child placement agencies to develop and maintain a culturally diverse resource pool. 30%
  • Maintains proper documentation and contacts with assigned families, adhering to agency practice standards and licensing requirements. Includes oversight of and tracking licensing documentation necessary for licensure and re-licensure. Assists with re-licensing of Child Placing Agency (CPA) and licensing reviews. Develops working knowledge of all state and county foster care licensing and/or certification regulations. In collaboration with local child placement agencies, develops and implements pre-service orientation and training events. 20%
  • Represents the agency in a public relations capacity, giving presentations within the community to promote Casey’s mission and the critical need for families to meet the permanency requirements of youth. Accesses & coordinates local media via Casey’s Headquarters Communications Department to keep the Program’s mission and needs visible within the community. Includes community education about legal permanency, foster care, kinship care, legal guardianship, and adult adoptions. Assists in Systems Improvement (SI) work efforts. 15%
  • Provides supports and maintains relationships with foster parents with extra emphasis on those families who have placements pending, or who are experiencing crisis, placement moves, etc. Maintains close relationship with Casey parents while transitioning youth into the home and assists Casey staff in monitoring the dynamics of the placement process. Plans and coordinates activities and social functions for foster families as needed. 15%
  • Identifies and maintains a pool of foster families able to provide respite, interim, and regular care for youth in foster care. Oversees the development, coordination, and delivery of on-going foster parent education that meets licensing/training requirements as well as the needs of youth in foster care. Consults frequently with Field Office staff responsible for screening and assigning child intakes to plan for permanency placement needs. Works conjointly with Field Office staff on planned interventions as well as unplanned emergencies with families and youth. 10%
  • Assists in annual budget process from Field Office Family Developer’s domain to include: foster parent training and development, recruitment and licensing/certification expenditures, and planning for expenses related to the Field Office’s social functions. 5%
  • Other duties as assigned. 5%
Qualifications:
  • Master’s Degree in Social Work or related field from an accredited institution with 5 years relevant experience in foster care services or related area.
  • Expertise in the areas of permanency, improved well-being outcomes for youth in care, and family engagement, community supports and evidenced based and promising practices aimed at strengthening families and ensuring child safety required. Clinical expertise in the area of family systems and knowledge in the areas of substance abuse, mental health and domestic violence necessary.
  • Specific experience in successful recruitment and retention of resource families is preferred. Broad knowledge of social work practice and clinical theory, including diagnostic and treatment skills in family systems approach, is essential.
  • Knowledge of local, state, and national laws, policies and procedures governing foster family licensure is preferred. This position requires an exceptional ability to relate well to children and families of varied cultural, socioeconomic, and life-style backgrounds.
  • Demonstrated excellent written and verbal communication skills are critical for this position.
  • Basic computer knowledge and experience with MS Office (Word, Excel and Outlook) is necessary.
  • Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Travel required for home visits, meetings with families, and other regularly meetings are required. Driving on Casey business may require use of personal vehicle; adherence to vehicle safety guidelines and qualification for insurance is required.

Administrative Assistant

Phoenix, AZ

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, we work in 50 states, the District of Columbia and Puerto Rico to influence long-lasting improvements to the safety and success of children, families and the communities where they live. We value diversity and respect for individuals in the workplace.

Job Summary:
The Administrative Assistant – Field Office is responsible for supporting the day to day operations of the field office, including fiscal management, administrative support to clinical teams and employee supports. Works with Casey staff, youth and families, and collaborators to help provide high quality direct service programs. Serves as back-up in the absence of the Office Administrator.

Essential Responsibilities:
  • Receives invoices and prepares invoices for reimbursement and/or payments to constituents and vendors while ensuring that approval process and financial guidelines are met. Prepares employee expense reports, credit card reconciliations, and other financial documents in line with Casey’s policies and procedures. Monitors state reimbursements in alignment with the jurisdiction agreement and engages with state/county partners for resolution of discrepancies. Monitors and reconciles recurring roster by tracking changes in client status on a monthly basis, at minimum. Ensures Field Office credit card and petty cash distribution and safe keeping procedures are followed. Maintains and implements Field Office Operating Manual protocols. 30%
  • Manages paper and electronic files in accordance with applicable guidelines, local regulatory requirements, Casey practice standards and Council on Accreditation COA accreditation. Enters information into various electronic tracking systems, monitors due dates and coordinates with direct service staff on interface with resource parents in obtaining required documentation. Prepares recurring and ad hoc reports upon request. Prepares documents and presentations for leadership to improve Field Office operations and outcomes. Archives client and administrative files in accordance with Casey records retention protocols. Uploads approved contract requests and request for services into Casey’s Agreement and Reporting Tool (ART), tracks current, expiring, and archived contracts. Tracks contract expenditures to ensure spending aligns with contract limits. 20%
  • Acts as the receptionist, and serves as the first point of contact for a wide range of internal and external inquiries, including emergency and crisis calls from youth, young adults, alumni, and families. Works under the direction of the Office Administrator to respond to requests or redirects caller/visitor to the appropriate staff member. 15%
  • Provides administrative support to foster care and prevention teams. Includes preparing vouchers and invoices for client services, preparing service package and resource family binders with necessary forms to be used by clinical staff with clients, coordinating criminal background checks, insurance and driving records, and tracking for foster care requirements. Requires basic understanding of service packages and navigation of the Casey’s Case Management System (EPIK) in order to ensure accurate enrollment status, Continuing Education and Job Training scholarship (CEJT) tracking, and reconciliation of client data. 15%
  • Provides general office support to Field Office staff, including calendaring, ordering supplies, travel arrangements and advances, usage and maintenance of technology, i.e. computers and phones, coordination of VTC, conference calls and meetings, office equipment and vehicles, mail distribution, and performing minor facilities maintenance. Coordinates internal and external events, to include parking, catering, contracts, hotel reservations, travel arrangements and other tasks as needed. 15%
  • Performs other duties as assigned. 5%
Qualifications:
  • A high school diploma and at least 3 years of administrative support experience are required. A college degree and/or training in general business administration is a plus.
  • Strong organizational skills and effective written and verbal communication skills are needed.
  • A broad knowledge of computer software is required. Advanced skills in the Microsoft Word and Microsoft Excel are desired.
  • Strong youth and family engagement skills.
  • Ability to work independently, while also taking direction.
  • Proven success in working in a diverse, multi-cultural environment is required.
  • Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data, text, and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Local travel as well as occasional out of town travel may be required. Driving on Casey business may require use of personal vehicle; adherence to vehicle safety guidelines and qualification for insurance is required.

Time Limited Case Assistant

Oakland, CA

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, we work in 50 states, the District of Columbia and Puerto Rico to influence long-lasting improvements to the safety and success of children, families and the communities where they live. We value diversity and respect for individuals in the workplace.

This is a six month contract position that is eligible for benefits coverage.

Job Summary:
The Field Office (FO) Case Assistant is responsible for performing a wide variety of support and administrative tasks for FO Social Workers, Family Developers and other FO staff as assigned. This position has basic knowledge of service delivery areas and permanency work within child welfare.

Essential Responsibilities:
  • Assists FO Social Workers and Family Developer with collecting and updating youth and family information for intake studies, case management services, training records, and other required case record documentation. Includes case mining and obtaining/tracking of medical, dental and vision records. 30%
  • Supports FO Social Workers by coordinating youth and family logistics around court appearances, team meetings, birth family visits, Family Group Conferences, connection to community programs and resources, etc. Assists with supervision and/or transportation of youth for scheduled sibling visitations. 25%
  • Assists with filing support to maintain case record files and data in an accurate and efficient manner that complies with field office, Casey, local regulatory and Council on Accreditation standards. Partners with FO staff to prepare records for review to ensure quick and timely corrective action of compliance and case record review findings and required changes. Assists with securing child-related records such as birth certificates, Social Security cards, report cards, etc. 20%
  • Assists FO Social Workers and Family Developer with coordination of youth and family groups and events, resource parent trainings, recruitment and retention activities, and preparing for/submitting licensure and re-licensure packets. 15%
  • Works on FO projects, provides back-up support to Administrative Assistants, and serves as a committee member as requested. 5%
  • Performs other duties as assigned. 5%
  • Qualifications:
  • A combination of 4 or more years of education and experience in child welfare or related field required.
  • A Bachelor’s Degree in Social Work or comparable human service field from an accredited college or university or related field is preferred.
  • Requires interpersonal, organizational, teaching, teamwork, and strong communication skills.
  • Requires strong family and youth engagement skills.
  • Requires working knowledge of Microsoft Office products.
  • Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; and the ability to work at a computer for extended periods of time as a primary job function. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Local travel as well as occasional out of town travel may be required. Driving on Casey business may require use of personal vehicle; adherence to vehicle safety guidelines and qualification for insurance is required.

Service Desk Analyst II

Seattle, WA

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, we work in 50 states, the District of Columbia and Puerto Rico to influence long-lasting improvements to the safety and success of children, families and the communities where they live. We value diversity and respect for individuals in the workplace.

Job Summary:
This is a six month contract to start and includes benefits coverage.
Responds to requests for information about technology products and services, fulfills requests to receive service, and documents and resolves incidents impacting staff use of technology. The Service Desk organization serves as the primary public-facing entity of the Technology Services department and as a component of this function, the Service Desk Analyst provides services in a manner that is focused on the needs of the customer, timely, and maintains or improves the productivity of the organization.

Essential Responsibilities:

  • Serves as a point of escalation for complex technical problems and works to diagnose, investigate and resolve incidents in a timely manner; works cross-functionally with other support teams and Service Owners within Technology Services for issues that cannot be resolved at the Service Desk. 20%
  • Leads operational work efforts and project based work initiatives independently and/or in a team environment; provides analysis and partners on projects and initiatives as it relates to technology process improvements; analyzes, translates, and documents business requirements into technical specifications. 20%
  • Conducts training for Service Desk Analyst I Technicians and serves as a backup for operational support; provides end user support for remote technologies including laptops, mobile devices, home office peripherals and home office networks via phone, email and in person contact. 20%
  • Contributes to the Problem Management function and raises visibility for issues that impacts staff or has a high likelihood of reoccurring; responsible for compiling operational metrics and performing data analysis to identify trends, chronic problems, and other issues that should be addressed; leverages data to drive changes in the environment. 10%
  • Responsible for administering security of user accounts, groups, and workstations; enforces security policy, identifies areas where policy conflicts with business needs and escalates to Management; models and trains staff on proper security practices for email, accounts, and workstation usage. 10%
  • Responsible for creating/updating process and procedural documentation for both new and existing technologies in the Service Desk knowledge repository; develops education plans, knowledge and training for Casey staff and creates and implements self-help opportunities. 10%
  • Performs other duties as assigned. 10%

Qualifications:

  • Technical degree in a computer related field or the equivalent in work experience required; A minimum of 5 years’ experience providing support in a Service Desk or Help Desk environment; MOF or ITILv3 certification highly desired.
  • Solid Understanding of Windows server concepts and the ability to troubleshoot problems that could be a result of server issues; must be proficient in Active Directory and the Exchange Management Console; knowledge of software deployment and patch management automation tools, such as Microsoft SCCM.
  • Solid understanding of video teleconferencing technologies, support and best practices; ability to troubleshoot video and audio issues. Knowledge of Lifesize equipment and ShoreTel a plus.
  • Experience in handling difficult or sensitive situations and confidential information; must be able to effectively communicate to staff at all levels of the organization including Board of Trustees and Executive leadership; demonstrates leadership capability and makes sound decisions and judgments.
  • Team player with demonstrated effectiveness in working in a collaborative environment; supports coordination and cooperation amongst peers.
  • Working knowledge of project management and business analysis best practices; delivers efficient and high quality results and demonstrates analytical skills, incorporating business and technical processes and priorities.
  • Conveys information to diverse audiences, orally and in writing, in a way that is easily understood and actionable; understands and works in line with the foundations mission, values, operations, structure, and goals.
  • Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; the ability to work at a computer for extended periods of time as a primary job function; ability to occasionally lift up to 50 pounds; occasionally carry up to 25 pounds; sit and stand frequently while completing tasks; walk, climb, bend and kneel and crouch occasionally; and the ability to do frequent overhead and shoulder-level reaching, pushing, pulling and grasping.

Service Desk Analyst II

Seattle, WA

Casey Family Programs, an Equal Opportunity Employer, is the nation’s largest operating foundation focused on safely reducing the need for foster care and building Communities of Hope for children and families across America. Founded in 1966, we work in 50 states, the District of Columbia and Puerto Rico to influence long-lasting improvements to the safety and success of children, families and the communities where they live. We value diversity and respect for individuals in the workplace.

Job Summary:
Responds to requests for information about technology products and services, fulfills requests to receive service, and documents and resolves incidents impacting staff use of technology. The Service Desk organization serves as the primary public-facing entity of the Technology Services department and as a component of this function, the Service Desk Analyst provides services in a manner that is focused on the needs of the customer, timely, and maintains or improves the productivity of the organization.

Essential Responsibilities:

  • Serves as a point of escalation for complex technical problems and works to diagnose, investigate and resolve incidents in a timely manner; works cross-functionally with other support teams and Service Owners within Technology Services for issues that cannot be resolved at the Service Desk. 20%
  • Leads operational work efforts and project based work initiatives independently and/or in a team environment; provides analysis and partners on projects and initiatives as it relates to technology process improvements; analyzes, translates, and documents business requirements into technical specifications. 20%
  • Conducts training for Service Desk Analyst I Technicians and serves as a backup for operational support; provides end user support for remote technologies including laptops, mobile devices, home office peripherals and home office networks via phone, email and in person contact. 20%
  • Contributes to the Problem Management function and raises visibility for issues that impacts staff or has a high likelihood of reoccurring; responsible for compiling operational metrics and performing data analysis to identify trends, chronic problems, and other issues that should be addressed; leverages data to drive changes in the environment. 10%
  • Responsible for administering security of user accounts, groups, and workstations; enforces security policy, identifies areas where policy conflicts with business needs and escalates to Management; models and trains staff on proper security practices for email, accounts, and workstation usage. 10%
  • Responsible for creating/updating process and procedural documentation for both new and existing technologies in the Service Desk knowledge repository; develops education plans, knowledge and training for Casey staff and creates and implements self-help opportunities. 10%
  • Performs other duties as assigned. 10%

Qualifications:

  • Technical degree in a computer related field or the equivalent in work experience required; A minimum of 5 years’ experience providing support in a Service Desk or Help Desk environment; MOF or ITILv3 certification highly desired.
  • Solid Understanding of Windows server concepts and the ability to troubleshoot problems that could be a result of server issues; must be proficient in Active Directory and the Exchange Management Console; knowledge of software deployment and patch management automation tools, such as Microsoft SCCM.
  • Solid understanding of video teleconferencing technologies, support and best practices; ability to troubleshoot video and audio issues. Knowledge of Lifesize equipment and ShoreTel a plus.
  • Experience in handling difficult or sensitive situations and confidential information; must be able to effectively communicate to staff at all levels of the organization including Board of Trustees and Executive leadership; demonstrates leadership capability and makes sound decisions and judgments.
  • Team player with demonstrated effectiveness in working in a collaborative environment; supports coordination and cooperation amongst peers.
  • Working knowledge of project management and business analysis best practices; delivers efficient and high quality results and demonstrates analytical skills, incorporating business and technical processes and priorities.
  • Conveys information to diverse audiences, orally and in writing, in a way that is easily understood and actionable; understands and works in line with the foundations mission, values, operations, structure, and goals.
  • Physical requirements include the ability to lift and reach for light objects; close visual acuity to prepare and analyze data and figures; ability to type utilizing a computer keyboard; ability to travel to outside locations; the ability to work at a computer for extended periods of time as a primary job function; ability to occasionally lift up to 50 pounds; occasionally carry up to 25 pounds; sit and stand frequently while completing tasks; walk, climb, bend and kneel and crouch occasionally; and the ability to do frequent overhead and shoulder-level reaching, pushing, pulling and grasping.

Equal Employment Opportunity Statement
Every employee has the right to work in surroundings that are free from all forms of unlawful discrimination.

Engaging in any act that discriminates against another employee because of race, color, national origin, sex, religion, creed, marital status, veteran’s status, age, disability, sexual orientation or any other basis prohibited by local, state or federal laws will not be tolerated and will be grounds for disciplinary action up to and including discharge.

Casey Family Programs recognizes the value of a culturally diverse work force and is committed to equal opportunity to all qualified applicants and employees.

Persons believing that they have been treated in a manner inconsistent with this provision should immediately notify his/her director, and/or Human Resources.

Casey Family Programs prohibits retaliation against any employee who makes a good faith complaint under this policy. Any employee who believes that he/she has suffered retaliation for making a complaint under this policy should immediately contact Human Resources.