What are some ways to cultivate staff support when building a safety culture?
Building a safety culture — one that features open communication based on trust, a non-punitive approach to event reporting and analysis, and a commitment to being a learning organization – takes significant time and effort. In these short videos, Bonnie Hommrich, commissioner of Tennessee’s Department of Children’s Services, talks about the agency’s efforts to build trust with staff as part of their ongoing safety culture work. In the first video, Commmisioner Hommrich emphasizes the need for regular communication with staff soliciting feedback about how safe they are feeling in their roles. The second video urges patience when building an agencywide safety culture, and making sure that you are listening and responding to staff needs.