Can decreasing unwarranted reports to child protection agencies improve outcomes for children and families?
Learn from a study that examines the relationship between previously reported sentinel injuries and later physical abuse in infants.
Hotline
Are there parallels between hiring and child protection processes that can help reduce bias and narrow child welfare’s front door?
This brief examines the parallels that exist between strategies for hiring staff and decision-making processes in child protection.
How can behavioral science be used to improve the assessment of risk and safety?
Behavioral science offers insights into the hotline, screening, and investigation and assessment decision points in child welfare.
How can helplines serve as a better pathway for families to access support?
Learn how helplines are alternatives to CPS hotlines as they provide a pathway for families to proactively access services and supports.
Hotline
Explore our Questions from the Field resources to learn more about child welfare hotline policies and protocols.
How did Arizona safely reduce its investigation backlog?
This strategy brief outlines how Arizona engaged in an intensive, multi-pronged strategy to reduce its investigation backlog.
How can child welfare leaders safely decrease investigation backlogs?
Learn how several agencies successfully reduced backlogs that resulted from overdue child protective services investigations.
What are some examples of real-time information sharing between child protection and law enforcement?
Learn how formal information-sharing agreements between child protection and law enforcement agencies help keep children safe.
How did Hawaii gain staff and stakeholder support when centralizing its hotline?
Hawaii employed various strategies to earn buy-in from staff and community stakeholders during its transition to a centralized hotline.
How do some states hire, train, and retain their hotline intake screeners?
This document provides key themes and lessons learned from five states on practices involving intake screeners in their child welfare systems.