How did Arizona safely reduce its investigation backlog?
This strategy brief outlines how Arizona engaged in an intensive, multi-pronged strategy to reduce its investigation backlog.
Hotline
How can child welfare leaders safely decrease investigation backlogs?
Learn how several agencies successfully reduced backlogs that resulted from overdue child protective services investigations.
What are some examples of real-time information sharing between child protection and law enforcement?
Learn how formal information-sharing agreements between child protection and law enforcement agencies help keep children safe.
How did Hawaii gain staff and stakeholder support when centralizing its hotline?
Hawaii employed various strategies to earn buy-in from staff and community stakeholders during its transition to a centralized hotline.
How do some states hire, train, and retain their hotline intake screeners?
This document provides key themes and lessons learned from five states on practices involving intake screeners in their child welfare systems.
How do some states hire, train, and retain their hotline intake screeners? (APPENDIX)
This document provides key themes and lessons learned from five states on practices involving intake screeners in their child welfare systems.
What are the elements of an effective hotline system?
Hotline systems provide the first contact between the public and the child protection agency; this strategy brief outlines key elements.