How can helplines serve as a better pathway for families to access support?
Learn how helplines are alternatives to CPS hotlines as they provide a pathway for families to proactively access services and supports.
Learn how helplines are alternatives to CPS hotlines as they provide a pathway for families to proactively access services and supports.
Explore our Questions from the Field resources to learn more about child welfare hotline policies and protocols.
This strategy brief outlines how Arizona engaged in an intensive, multi-pronged strategy to reduce its investigation backlog.
Learn how several agencies successfully reduced backlogs that resulted from overdue child protective services investigations.
Learn how formal information-sharing agreements between child protection and law enforcement agencies help keep children safe.
Hawaii employed various strategies to earn buy-in from staff and community stakeholders during its transition to a centralized hotline.
This document provides key themes and lessons learned from five states on practices involving intake screeners in their child welfare systems.
This document provides key themes and lessons learned from five states on practices involving intake screeners in their child welfare systems.
Hotline systems provide the first contact between the public and the child protection agency; this strategy brief outlines key elements.